Client Experience Assistant

THE ROLE & TEAM

We’re looking for a proactive and highly organised individual to join our Client Experience / Central Business Support team. This is a varied role where you’ll help create a welcoming, professional experience for our clients and colleagues, while ensuring the office runs smoothly behind the scenes.

Agencies: We are not accepting CVs for this role as we are aiming to fill it directly. We value your support and will reach out if required. Please do not send speculative CVs. Any unsolicited CVs sent to hiring managers or the business, without prior instruction from a member of the Talent Acquisition team, will be treated as a gift.

KEY RESPONSIBILITIES

• Providing a professional, welcoming front-of-house experience for internal and external clients.

• Coordinating meeting room bookings and ensuring meeting spaces are prepared to a high standard.

• Supporting clients using our meeting room suites and responding to external telephone enquiries.

• Helping to maintain the office and premises to a high standard.

• Completing day-to-day administration including post distribution and collection, photocopying, scanning, filing and arranging couriers.

• Supporting file retention processes, including data input and responding to queries.

• Liaising with contractors and helping to arrange repairs or replacement equipment when required.

• Managing several activities and competing priorities at the same time.

• Working closely with colleagues across the wider team to deliver a consistent service across all office locations.

ABOUT YOU

You’ll be someone who enjoys helping people, spots what needs doing and takes ownership of getting it done.

• Experience or exposure to working within a busy front-of-house environment.

• Strong customer service and client care skills.

• Excellent written and verbal communication skills.

• Strong organisational skills and the ability to prioritise competing demands.

• Good attention to detail and a commitment to delivering consistently high standards.

• Good administration and IT skills.

• A collaborative, flexible approach and willingness to support colleagues across the business.

• A growth mindset, with an interest in learning new systems and processes and identifying ways of improving how things are done.

• Experience within an administrative environment would be beneficial, although this is not essential.

BENEFITS

• Competitive Salary

• Flexible approach to working hours

• Bupa/ Medicash

• Discretionary bonus opportunities

• Pension scheme

• Life Insurance & Income Protection Insurance

• 25 days Annual Leave plus flex bank holidays (increasing with service)

• Option to buy 10 additional days annual leave each year

• 2 My Days (in addition to your holiday entitlement)

• Additional discretionary annual leave days

• Enhanced Maternity, Paternity & Adoption Leave

• Career Development Opportunities

• Wellbeing and Mental Health Benefit (24/7 Employment Assistance Program & Support)

ABOUT US

Brabners is purpose-led independent law firm. A certified B Corp with award-winning environmental credentials, we seek to demonstrate that business can bring about positive change by being innovative, diverse and sustainable.

With over 200 years of history, we’re proudly anchored in the North but serve businesses and individuals across England and Wales.

We have won awards for being innovative at the Legal 500 Northern Powerhouse Awards and diverse as Manchester Law Society’s Equality, Diversity and Inclusion Champions. We are also recognised as one of the 25 best large companies to work for in the UK and have won The Legal 500 Future Lawyers awards for job satisfaction, quality of work, social life and work/life balance.