ServiceNow UI/UX Portal Designer. - Philadelphia, PA (On-site)

Job Title: ServiceNow UI/UX Portal Designer.
Location:  Philadelphia, PA (On-site).
Duration: 6+ Months
 
Job Description:
 
SNOW UI/UX Portal Designer
The ServiceNow Portal user interface designer shapes modern, intuitive, and accessible portal experiences, owning the design process from discovery through high-fidelity handoff. The designer produces site maps, user flows, wireframes, and polished visual designs that translate business goals, user research, and stakeholder input into clear, usable interfaces, and defines the patterns and components that keep the experience consistent across the portal. Partnering closely with front-end developers, business analysts, and the platform team, the designer ensures every design is accessible, on-brand, and feasible within ServiceNow platform constraints, and stays engaged through build to protect design intent and resolve trade-offs.
Minimum skills and qualifications
Demonstrated experience across the UI/UX design process, including information architecture, user flows, wireframing, and high-fidelity visual design
Experience leading discovery and facilitating design workshops with clients and stakeholders to elicit requirements, align on goals, and translate findings into design direction
Proficiency in industry-standard design tools such as Figma, including building and using components, styles, and prototypes
Strong grasp of responsive design and design systems, plus working knowledge of WCAG 2.2 and Section 508 accessibility standards and how to design inclusively (contrast, focus, keyboard, and screen-reader considerations)
Preferred skills and qualifications
Experience designing for the ServiceNow Service Portal or Employee Center Pro, with a practical understanding of platform configuration constraints (Branding Editor, Page Designer, Widget Editor) and how they shape what is feasible to build
Familiarity with the ServiceNow Horizon Design System and the official ServiceNow Figma libraries for Employee Center / Service Portal, and the ability to design within their components and tokens
Experience designing AI-first or AI-native experiences, such as conversational, prompt-driven, or generative UI patterns and human-AI interaction models
Experience establishing and maintaining design systems, pattern libraries, or component kits that scale across a product or portal
Background in usability testing, user research, or heuristic evaluation, and comfort turning findings into design decisions
Ability to clearly communicate and defend design rationale to technical and non-technical stakeholders, and to collaborate effectively with developers during build
Prior consulting or client-facing delivery experience; strong oral and written communication, interpersonal, analytical, and creative problem-solving skills