ServiceNow Technical Architect

Position Overview

We are seeking an accomplished ServiceNow Technical Architect to lead the design, architecture, and delivery of enterprise-grade ServiceNow solutions across ITSM, ITAM, ITOM, HAM, SAM, and other modules.

The ideal candidate will bring:

• Deep technical expertise
• Strong consulting acumen
• Proven experience implementing large-scale digital service management transformations

The candidate should have:

• 14+ years of total industry experience
• 4+ years of experience on the ServiceNow platform
• Strategic thinking with a pragmatic, delivery-focused mindset
• Strong analytical, problem-solving, and decision-making abilities
• Proven leadership, mentoring, and team enablement capabilities
• A client-centric approach
• Excellent written and verbal communication skills

Key Responsibilities

• Lead end-to-end solution architecture for ServiceNow implementations spanning ITSM, ITOM, ITAM, HAM, SAM modules
• Translate business requirements into scalable, maintainable, and secure ServiceNow designs aligned with platform best practices and Now Create methodology.
• Define technical roadmaps, reference architectures, integration patterns and data models for enterprise deployments
• Govern platform health, upgrade strategy, technical debt reduction, and adherence to ServiceNow Technical Best Practices (TBPs)
• Architect integrations with ERP systems, HRIS platforms, monitoring tools, CMDB sources, discovery tools, third-party systems using REST, SOAP, MID Server, and IntegrationHub
• Drive CMDB design, CSDM alignment, Service mapping, Discovery, and Event management within ITOM
• Design hardware and software asset lifecycle workflows, Normalization, Reconciliation, License compliance, and SAM Pro publisher packs
• Provide technical leadership to Developers, Business Analysts, and Administrators
• Conduct design reviews and code quality audits
• Partner with clients and stakeholders to present architectural decisions, trade-offs, and value realization outcomes
• Mentor delivery teams and contribute to pre-sales activities, solution estimation, RFP responses, and capability building
• Ensure compliance with security standards, data privacy requirements, and performance standards across all platform engagements

Qualifications

• Minimum 14 years of total IT industry experience
• At least 4 years of hands-on ServiceNow platform experience
• Bachelor s or Master s degree in Computer Science, Information Technology, Engineering, or related discipline
• Strong command of ServiceNow ITSM, ITOM, ITAM, HAM, SAM modules including configuration, customization, and platform governance
• AI Proficiency: Experience with ServiceNow s AI toolset, ability to design and govern AI-augmented workflows, and ability to translate AI capabilities into executive-ready business outcomes

Technical Skills

• Proficiency in JavaScript, Glide APIs, Flow Designer, IntegrationHub, Scripted REST APIs, UI Policies, Business Rules, ACLs, and Performance tuning
• CMDB and CSDM: Deep understanding of CMDB design, Common Service Data Model (CSDM), Discovery, Service mapping, and Data integrity management
• Architecture: Demonstrated experience designing enterprise-scale, multi-domain ServiceNow solutions leading complex implementations through the full delivery lifecycle

Consulting and Communication

• Strong stakeholder management skills
• Workshop facilitation expertise
• Ability to articulate complex technical concepts to business audiences

Preferred Certifications

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Implementation Specialist ITSM
• ServiceNow Certified Implementation Specialist ITOM
• ServiceNow Certified Implementation Specialist HAM / SAM
• ServiceNow Certified Application Developer (CAD)
• ServiceNow Certified Technical Architect (CTA)
• ServiceNow Certified Implementation Specialist CMDB and CSDM

Must-Have Skills

• ServiceNow
• RFP Strategy and Creation

Good-to-Have Skills

Public Sector General Experience

This role is not open to 3rd party vendors/suppliers.