Patient Services Coordinator/Representative - Tonawanda, NY

If you are looking to join a positive, team-oriented culture with staff members that have a passion for helping others, come grow with us. We are a not-for-profit audiology practice in Western New York with several staff members that have been with us for decades. Audiology is often listed as a top healthcare profession and our employees love the work we do!

• Handle patient calls and effectively manage schedule.

• Contact patients to confirm appointments.

• Track and report daily scheduling metrics.

• Effectively handle telephone inquiries.

• Greet patients immediately upon their arrival and provide excellent customer service.

• High School Diploma required, Associate’s degree preferred

• Qualified candidates must have a background in customer service or retail.

• Must be computer literate in all Microsoft Office programs.

• Must be able to work well independently, as well as in a team setting.

• The ideal candidate will also possess:

• Excellent people and customer service skills

• Ability to handle heavy phone work and provide top-notch service.

• Strong organizational skills.

• Excellent communication skills.

• Prior medical/healthcare office experience a plus!

• Independent worker, thinks on their feet.

• Ability to multi-task