Technical Support Analyst 2

We are looking for Technical Support Analyst 2 for our client in Petersburg, VA.

Job Title: Technical Support Analyst 2

Job Location: Petersburg, VA

Job Type: Contract

Job Overview:

Pay Range: $20.00hr - $25.00hr

Requirement/Must Have:

• Enterprise Audiovisual Systems Support experience.
• Experience troubleshooting, installing, operating, and maintaining AV equipment.
• Experience supporting live events, meetings, and classroom technology.
• Experience using a help desk or ticketing system.
• Availability to work scheduled evenings, weekends, holidays, and other non-standard hours.

Responsibilities:

• Provide daily operational support for audiovisual and instructional technology in classrooms, conference rooms, meeting spaces, and event venues.
• Diagnose and resolve issues involving projectors, displays, monitors, microphones, speakers, cameras, control systems, presentation equipment, and video conferencing platforms.
• Perform routine system testing, preventative maintenance, and equipment inspections to support reliable operation.
• Complete minor installation and replacement work, including replacing projectors, monitors, cables, and adapters.
• Document service requests, repairs, maintenance activities, and equipment changes in the organization s ticketing or inventory systems.
• Provide audiovisual support for events, commencements, conferences, meetings, and executive functions.
• Coordinate with event organizers to confirm technical requirements and respond to issues during events.
• Provide professional technical assistance to faculty, staff, students, guests, and event participants.
• Assist users with classroom technology, presentation systems, conferencing platforms, and basic equipment operation.
• Support departmental technology projects and emergency operations as assigned.

Nice to Have:

• AVIXA Certified Technology Specialist Certification.
• Extron, Q-SYS, Biamp, or Crestron Manufacturer Certifications.
• Experience supporting audiovisual and instructional technology in a higher education environment.

Skills:

• Enterprise Audiovisual Systems.
• Troubleshooting.
• AV Equipment Installation.
• Live Event Support.
• Ticketing Systems.
• Projectors.
• Video Conferencing Platforms.
• Crestron.
• Extron.
• Q-SYS.
• Biamp.

Qualification And Education:

• Associate degree in Information Technology, Electronics, Audiovisual Technology, or a related field, or an equivalent combination of education, training, and experience.
• At least 2+ years of experience supporting professional or enterprise audiovisual systems.
• Strong verbal and written communication skills.

Physical Requirements(Due to nature of job, The candidate must have):

• Ability to lift and carry equipment weighing 50 lbs or more.
• Ability to stand for prolonged periods.
• Ability to walk.
• Ability to bend.
• Ability to kneel.
• Ability to reach.
• Ability to climb ladders.

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• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Health Savings Account (HSA)
• Disability Insurance (Short-Term and Long-Term)
• Life and AD&D Insurance
• Paid Sick Leave (where required by applicable state or local law)
• Supplemental Insurance Plans
• Identity Theft Protection
• Pet Insurance
• Employee Wellness Programs
• Employee Assistance Program (EAP)
• Career Growth and Professional Development Opportunities