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Service Dispatch Coordinator

CyberSheathUnited States - Remote🇺🇸United States

Why this role stands out

This remote Service Dispatch Coordinator role offers significant career growth within a rapidly expanding cybersecurity firm, where you'll play a vital part in optimizing resource utilization and ensuring client satisfaction. You'll thrive here if you are a self-motivated problem-solver eager to contribute to a dynamic team and a company making a real impact on defense industrial base security. Apply now to join CyberSheath's upward trajectory and take advantage of this exciting opportunity with a competitive monthly salary of $45,000.

Quick overview

Salary$45k/yr

SeniorityMid Senior

Work modeRemote

LocationUnited States - Remote, United States

Compliance

Job description

CyberSheath Services International LLC is a rapidly growing Managed Services Provider primarily focused on providing Cybersecurity services to the Defense Industrial Base (DIB). We are excited to be expanding our staff due to our growth and are looking to add an additional Service Dispatch Coordinator to our team!

CyberSheath integrates compliance and threat mitigation efforts and eliminates redundant security practices that don’t improve and, in fact, may weaken an organization’s security posture. Our professionals tell clients where to stop spending, where to invest, and how to take what they are already doing and integrate it in a way that delivers improved security.

Successful candidates for CyberSheath are self-motivated, think out of the box, work, and solve issues independently. Additionally, our most successful people are self-starters and willing to put on many hats in order to succeed. CyberSheath is fast-growing and seeks candidates who want to be part of our upward trajectory.

Job Overview

The Service Dispatch Coordinator is responsible for attaining maximum utilization of internal and field resources through daily dispatch of service requests by both monitoring and managing incoming client requests and dispatching them to the appropriate resource.

Essential Responsibilities (include but are not limited to):

Responsible for coordinating the schedules of remote and field technical resources

Create and assign service requests as they arrive through phone, email, or other means

Escalate support tickets related to technical solutions such as computer desktop and network troubleshooting

Organize technician schedules to ensure schedules are efficient and productive

Responsible for ensuring communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages

Act as a point of contact for clients for all types of service requests

Monitor open service tickets and escalate requests to other team members as necessary to ensure the team is meeting customer SLA’s

Report the utilization of IT Support resources and the successful completion of service requests to the appropriate resources

Responsible for ensuring prompt entries for time and expenses as they occur

Where applicable, support end-users in same-call resolution activities (e.g., password resets)
Additional duties as assigned.

Required Experience & Skills

Excellent Customer Service skills: such as telephone skills, communication skills, active listening, and customer care

Prior experience in a Managed Services environment with knowledge of support tools, techniques, and how technology is used to provide IT services

Ability to match proper technical resources to technical issues appropriately

Positive attitude, self-motivated with the ability to work in a fast-moving environment

Ability to work in a team and communicate effectively
Typing skills to ensure quick and accurate entry of service request details
1-3 years of customer service experience

Work Environment

CyberSheath is a fully Remote work environment
Work hours for this role are 8:00 AM - 5:00 PM PST (11:00 AM - 8:00 PM EST)

CyberSheath is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, age, protected veteran status, among other things, or status as a qualified individual with a disability.

Budgeted Pay Range

$45,000—$65,000 USD

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