Lead ERP Implementation Specialist

We are seeking a Lead ERP Implementation Specialist. In this role you ll be owning relationships with our customers and working alongside the growing CX team to deliver the best-in-class customer experience from onboarding to go-live and beyond.

This is an intense, hands-on role with full ownership. We expect you to push for excellence and raise the bar.

Role Responsibilities:

• own end-to-end ERP implementations and long-term customer relationships

• deliver best-in-class onboarding, go-live execution, and ongoing CX excellence

• collaborate with founders, product, and engineering to shape the roadmap based on real customer feedback

• establish and evolve implementation methodologies, processes, and operational standards

• challenge the status quo of what world-class ERP customer success looks like

• drive outcomes that meaningfully accelerate customer adoption and satisfaction

Requirements:

• Hardcore work ethic and high agency

• 3-6+ years of experience in ERP implementations, ERP functional consulting, or accounting/advisory

• Strong preference for an accounting or audit background

• Deep understanding of ERP systems, finance workflows, and implementation best practices

• a customer-service extraordinaire who loves solving complex problems

• Ability to thrive in fast-moving, early-stage environments with high ownership

• Expertise in Accounting, audit, ERP systems, CPA