Collection Representative

About PruTech

Founded in 1998, PruTech is dedicated to problem-solving, creating solutions, and maintaining strong partnerships with its clients. PruTech serves a diverse list of clients in different industries from government to finance, retail, and manufacturing. PruTech has offices in New York City, Washington DC, North Carolina, and two nearshore offices in Mexico City and India.

With over 20 years of Information Technology and system integration experience, PruTech provides multiple ways to assist organizations with future technology requirements including:

Project-based system integration

Custom software solutions

Package implementations

Consulting and advisory services

Big data and analytics

Nearshore and offshore services

What You'll Do

In a Call Center environment, the collections representative is responsible for collecting unpaid TAB Notices of Violations.

Responsibilities:

• Collection calls with diligent follow-up skills
• Notifying customers of delinquent status and utilizing established solutions to obtain payments.
• Follow established standard operating procedures for call flow and collections practices.
• Explain to respondents of tickets the impact of tickets remaining unpaid.
• Exceed required call goals for call volume, right-party contacts, and money collected.
• Navigate software, email, dialer softphone, and desk phone.
• Perform other duties as assigned.

Qualifications:

• Excellent customer service experience - Patience and ability to manage irate callers and stress.
• Proven experience as a collection specialist or call center specialist
• Ability to manage a high call volume.
• Navigate MS Mail, MTA software, excel, and Avaya Dialer system.
• Comfortable working with targets and goals
• Skilled in negotiation
• Problem-solving skills
• Self-starter, self-motivated
• High moral character and good attendance record
• Basic knowledge of the Transit System rules and regulations.

Knowledge of Microsoft Word & Excel; experience using web-based tools and general digital communications applications