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Full time
Operations & Project Management
FF
Global MSP Service Delivery Lead - AI-Driven Ops
Quick Overview
Seniority
Mid Senior
Employment type
Full Time
Work mode
Hybrid
Location
Sydney, Sydney, Australia
Continuous Improvement
Job Description
First Focus is seeking a high-performing Service Delivery Lead to manage a national pod of 12-15 professionals, largely within our Philippines-based team. You will own the operational heartbeat of a portfolio of clients, focusing on support delivery, SLA adherence and escalation management.
You will lead multi-location and offshore teams, drive continuous improvement with AI and automation, and ensure consistent service quality with calm, commercial leadership.
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