PC Support I

Role Summary

This position provides hands-on technical support for workstation hardware, software, operating systems, and peripheral devices. The role installs, maintains, upgrades, and troubleshoots end-user technology while providing responsive support in a fast-paced environment. This position requires strong technical and customer service skills, on-site support, and travel to additional locations as needed.

Responsibilities

• Install, configure, maintain, and support desktop hardware, software, and operating systems.
• Perform upgrades and updates to workstations and peripheral devices, including laptops, tablets, printers, and related equipment.
• Troubleshoot and resolve hardware, software, connectivity, and end-user technology issues.
• Install operating system images, applications, and other required software on laptops, desktops, and supported devices.
• Manage incidents and service requests using established ticketing systems and maintain accurate resolution documentation.
• Communicate effectively with users of varying technical experience to diagnose issues and provide appropriate solutions.
• Perform routine maintenance and physical repairs on IT hardware and equipment.
• Provide on-site technical support and travel to additional locations as required.
• Support Windows 10/11, Microsoft Office, Microsoft 365, LAN connectivity, DNS, and Active Directory environments.
• Troubleshoot and maintain printers and other supported peripheral devices.

Qualifications

• 2 to 3 years of experience in IT support, desktop support, field services, or a related technical environment.
• Experience installing, configuring, maintaining, and troubleshooting operating systems, hardware, software, and peripheral devices.
• Experience supporting Windows 10/11, Microsoft Office, and Microsoft 365 environments.
• Experience supporting end-user technologies such as laptops, desktops, tablets, and printers.
• Working knowledge of networking concepts and technologies, including LAN connectivity, DNS, and Active Directory.
• Strong troubleshooting, analytical, and problem-solving skills.
• Strong communication and customer service skills with the ability to explain technical issues to non-technical users.
• Ability to perform the essential physical functions of the position, including lifting and moving equipment weighing up to 70 pounds, with or without reasonable accommodation.
• Valid state-issued driver’s license and ability to operate required company or rental vehicles.
• Ability and willingness to travel to supported locations, including occasional overnight travel as required.

Publishing Pay Range: $25.00 - $27.00 hourly

This position is based in office and requires employee to work on-site.