Business Analyst

Description
We are looking for a Business Analyst to support customer-focused operational initiatives in Houston, Texas. This Long-term Contract position is ideal for someone who can translate business needs into practical solutions, evaluate documentation with precision, and collaborate effectively within Agile Scrum teams. The role will work closely with stakeholders to identify process gaps, improve service workflows, and help drive well-informed business decisions.

Responsibilities

Gather and interpret business needs from stakeholders to define clear, actionable requirements for projects and operational improvements. Analyze call center and customer service processes to uncover inefficiencies, clarify pain points, and recommend practical enhancements. Review business and operational documents for accuracy, completeness, and alignment with established objectives and standards. Partner with cross-functional teams in an Agile Scrum environment to support backlog refinement, sprint planning, and solution delivery.

Conduct gap analysis to compare current operations with desired outcomes and outline opportunities for process improvement. Create organized business analysis artifacts such as requirement documents, workflows, and status updates to support decision-making. Facilitate communication between business users and project teams to ensure expectations, priorities, and deliverables remain aligned. Requirements
Proven experience in business analysis within operational or customer service-focused environments. Working knowledge of call center or customer support processes and related business challenges.

Strong ability to review documentation carefully and extract meaningful business insights. Experience participating in Agile Scrum teams and supporting iterative project delivery. Demonstrated skill in performing gap analysis and translating findings into business recommendations. Excellent communication and stakeholder collaboration skills across technical and non-technical groups. Strong organizational abilities with attention to detail and the ability to manage multiple priorities effectively. Technology Doesn't Change the World, People Do.

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