Service Technician I

Service Technician I | Somersville, CT, United States | On-site

This employer is a world-leading provider of integrated security solutions, dedicated to protecting, connecting, and optimizing businesses globally. With a strong commitment to client experience and a mission to make the world a safer place, they leverage their extensive network of colleagues, knowledge, and advanced technology. They are recognized for delivering an unparalleled client experience with a comprehensive portfolio of security systems and services.

The Role

• Respond to trouble tickets to ensure application uptime and system performance.
• Diagnose and resolve application and system issues, working both independently and collaboratively.
• Execute preventative maintenance tasks to maximize application availability and identify potential system faults.
• Perform routine configuration changes, including user permissions and application settings.
• Document all system modifications accurately using a digital change control tracking system.
• Conduct on-site installations of software upgrades and major system modifications.

What You'll Need

• High School diploma or equivalent required.
• Experience installing and troubleshooting low voltage equipment.
• Strong working knowledge of commercial access control, CCTV, burglary alarm, intrusion systems, and fire alarms.
• Working knowledge of network communications and IP addressing.
• Strong written and verbal communication skills, with excellent problem-solving and analytical abilities.
• A C-5 Limited Electrical Contractor or C-6 Limited Journeyperson License is required.

What's On Offer

• Comprehensive benefits package including Medical, Dental, Vision, and Life Insurance.
• 401K with a 60% match up to 6% of salary.
• Paid training, vacation, holiday, and sick time, along with educational assistance.
• Professional growth opportunities and career advancement.
• Company vehicle, laptop, and cell phone provided.

Apply via Haystack today!