Delivery Solutions Engineer

Description

Global-e (Nasdaq: GLBE) is the world’s leading platform for global direct-to-consumer e-commerce, enabling brands and retailers to seamlessly sell worldwide, delivering localized experiences across markets.

Trusted by some of the world’s most recognized brands including Adidas, Alo Yoga, Logitech, Hugo Boss, Marc Jacobs, and Victoria’s Secret, we operate on a massive global scale through dynamic teams across North America, EMEA, and APAC.

Our technology-based end-to-end solution combines advanced localisation capabilities, streamlined global operations and extensive big-data analytics, covering everything merchants need to scale worldwide. We’re a fast-moving, highly collaborative company where innovation, creativity, ownership, and impact are part of everyday work.

We’re looking for a Technical Solutions Engineer to lead discussions with clients, design integration scopes, and ensure smooth implementation of our platform. This role combines post-sales technical consulting, hands-on integration work, and cross-functional collaboration with Product, R&D, Sales, and Customer Success teams.

Responsibilities

• Lead technical discovery and integration discussions with new and existing clients.
• Explain solution capabilities and recommend best practice integration approaches.
• Demonstrate demos and training sessions.
• Own the integration lifecycle: technical scoping, data flow definition, API setup, configuration, troubleshooting, and delivery.
• Work with Development teams to address client-specific requirements and resolve issues.
• Provide ongoing technical guidance to internal and externals stakeholders.
• Act as a product expert and share client feedback with Product/R&D.

Requirements

• 3+ years in solutions engineering, system engineering, or system integration (SaaS/web).
• Strong knowledge of REST APIs, JSON, HTTP, and relational databases (SQL).
• Understanding complex system architectures and data flow.
• Experience in debugging, troubleshooting, and analysing logs.
• Familiarity with HTML/CSS; JavaScript preferred; PHP/.NET a plus.
• Experience with eCommerce platforms (e.g., Shopify, Magento, SFCC) is an advantage.
• Excellent communication skills; able to explain complex concepts to varied audiences.
• Experience working with distributed teams; ability to manage multiple projects.

Department:

Professional Services

Workplace type:

On-site