ServiceNow Now Assist Consultant

Title:  ServiceNow Now Assist Consultant
Location: Remote 
Contract

 

Job Description – ServiceNow Now Assist Consultant 
Experience Level: Mid-Senior (8–10+ years ServiceNow experience)
 
Position Overview
We are seeking an experienced ServiceNow Now Assist Consultant to lead the implementation, configuration, and optimization of ServiceNow Generative AI capabilities for an ITAR-regulated environment. The ideal candidate will have hands-on experience deploying ServiceNow Now Assist solutions and enabling AI-powered service experiences across enterprise workflows. The consultant will work closely with business stakeholders, platform administrators, architects, and development teams to deliver AI-driven automation, improve user experience, and increase operational efficiency while ensuring compliance with security and regulatory requirements.
 
Key Responsibilities
ServiceNow Now Assist Implementation
•                Implement and configure ServiceNow Now Assist capabilities.
•                Enable AI-powered features such as:
•                Incident summarization
•                Case summarization
•                Resolution note generation
•                Knowledge article generation
•                Chat summarization
•                Virtual Agent integration
•                AI Search
•                Intelligent recommendations
•                Configure prompts, AI actions, and governance controls.
•                Support deployment of AI-driven workflows across ServiceNow modules.
Solution Design & Development
•                Gather business requirements and translate them into ServiceNow solutions.
•                Design scalable and secure ServiceNow architectures.
•                Develop and configure workflows, integrations, and automation.
•                Create technical documentation and implementation guides.
AI Governance & Compliance
•                Ensure compliance with ITAR, security, and data governance requirements.
•                Implement controls for AI model usage and sensitive data handling.
•                Support risk assessments and audit activities.
Stakeholder Engagement
•                Conduct workshops, demos, and user training sessions.
•                Provide recommendations for AI adoption and process optimization.
•                Collaborate with ServiceNow platform owners and business teams.
 
Required Qualifications
•                5+ years of ServiceNow implementation experience.
•                2+ years of experience with ServiceNow AI capabilities or Now Assist.
•                Strong understanding of ServiceNow platform architecture.
•                Experience configuring:
•                ITSM
•                Virtual Agent
•                Knowledge Management
•                Flow Designer
•                IntegrationHub
•                Experience with REST/SOAP integrations.
•                Strong scripting skills (JavaScript, Glide APIs).
•                Experience with Agile delivery methodologies.
 
Preferred Qualifications
•                Experience implementing Now Assist for:
•                ITSM
•                HRSD
•                Customer Service Management (CSM)
•                IT Operations Management (ITOM)
•                Understanding of Generative AI, Prompt Engineering, and RAG concepts.
•                Experience with AI governance and responsible AI practices.
•                Experience working in regulated industries such as Aerospace, Defense, Government, or Manufacturing.
 
Preferred Certifications
•                ServiceNow Certified System Administrator
•                ServiceNow Certified Application Developer
•                ServiceNow Certified Implementation Specialist - ITSM
•                ServiceNow AI/Now Assist certifications preferred
 
Desired Skills
•                ServiceNow Now Assist
•                Generative AI
•                Prompt Engineering
•                AI Search
•                Flow Designer
•                Integration Hub
•                JavaScript
•                REST APIs
•                CMDB
•                CSDM
•                Agile/Scrum