Infrastructure Engineer

Location: Moline, IL Salary: $29.00 USD Hourly - $30.00 USD Hourly Description:
Infrastructure Engineer

• Duration: 1+ Years Contract
• Location: Moline IL/ On-Site
• Shift: 1st shift position -start time 6-8am.

Position Summary
The IT Support Technician provides onsite desktop support for distribution, warehouse, and office environments. This role is responsible for troubleshooting hardware, software, networking, and end-user issues while ensuring efficient operation of IT equipment and services. The technician supports daily IT operations, asset management, inventory tracking, equipment maintenance, and user support activities across multiple local facilities.
Key Responsibilities
End-User Technical Support

• Provide onsite Tier 2 support for desktop, laptop, printer, peripheral, and network-related issues.
• Troubleshoot and resolve technical incidents using established procedures, knowledge base articles, and ticketing systems.
• Respond to and manage support requests through IT service management platforms.
• Escalate complex issues that fall outside documented procedures to appropriate support teams.

Hardware & Asset Management

• Configure, image, deploy, and maintain desktop and laptop computers.
• Replace and maintain hardware components and consumables such as printer toner, rollers, keyboards, mice, and accessories.
• Track and update IT assets within asset management systems.
• Coordinate proper disposal or recycling of outdated equipment according to company policies.

Documentation & Administrative Support

• Create, update, and maintain technical documentation, process logs, inventory records, and support documentation.
• Maintain accurate records of incidents, equipment, customer requests, and asset information.
• Communicate effectively through email and other collaboration tools with internal teams and end users.
• Support standard administrative and facilities-related service requests as needed.

Operations & Process Support

• Follow standardized operating procedures and documented troubleshooting workflows.
• Identify recurring issues and communicate process improvement opportunities to leadership.
• Monitor operational activities and ensure adherence to established procedures and service standards.
• Support inventory management, equipment maintenance scheduling, and supply replenishment activities.

Technical Troubleshooting

• Apply foundational knowledge of computer systems, operating systems, networking, and peripheral devices to resolve user issues.
• Troubleshoot printers, conference room technology, audio-visual equipment, and other workplace technology solutions.
• Support software installations, updates, system configurations, and routine maintenance tasks.
• Assist users with connectivity, access, and security-related concerns while following established security guidelines.

Required Qualifications

• Basic knowledge of computer hardware, operating systems, networking concepts, and desktop support practices.
• Experience using Microsoft Office applications and common web-based business tools.
• Understanding of IT security principles, policies, and best practices.
• Ability to follow documented processes, knowledge base articles, and troubleshooting guides.
• Strong customer service, communication, and problem-solving skills.
• Ability to maintain accurate technical records and documentation.

Preferred Qualifications

• Experience providing desktop, help desk, service desk, or Tier 1/Tier 2 technical support.
• Experience supporting audio-visual (AV) and conference room technologies.
• Familiarity with IT service management and ticketing platforms.
• Understanding of Agile methodologies and team-based support environments.
• Experience with asset management, hardware deployment, and end-user device support.
• Prior experience in customer-facing technical support environments such as retail technology support, electronics support, computer repair services, or help desk operations.
• entry level candidates with IT-related education and internship experience will also be considered.

Note - The compensation range provided for this position does not include benefits and reflects base pay only.
Medical, dental, and vision insurance are available to qualified candidates who meet eligibility requirements.
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Contact:
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