Outpatient Program Coordinator

JOIN A TEAM THAT'S MAKING A DIFFERENCE IN MENTAL HEALTHCARE

Westborough Behavioral Healthcare Hospital (WBHH) is a 117-bed psychiatric hospital that provides comprehensive psychiatric care for children, adolescents, and adults through acute inpatient stabilization and outpatient services. Under dynamic new leadership, we're building an exceptional workplace culture focused on outstanding patient care and employee satisfaction.

Our mission is to deliver compassionate, evidence-based treatment while ensuring patients and their families feel supported throughout their healing journey. We're committed to creating an environment where our dedicated team members can grow professionally while making a meaningful impact in their community.

Located conveniently in Westborough at Routes 495 and 9.

Advance your career. Advance mental healthcare.

Summary

The Outpatient Coordinator will assist with verifying insurance, AIS data entry, Coordinate transportation, answer phones, schedule appointments and provide3 patient care to all patients with motional or psychiatric disorders. This position will support the therapeutic setting and ensure the safety and well-being of patients.

Shift details: Part-time 25 hours per week

Schedule: Monday - Friday 9am - 2pm

Essential Duties:

• Assist with the verification process for Outpatient services.
• Coordinates the schedule of transportation pick up and drop off for the outpatient department.
• Assist with greeting outpatient visitors and clients, answering phone calls, and ensure the outpatient department runs smoothly.
• Signs for, receives, and route incoming mail including courier deliveries.
• Handle requests for information and data including reports as requested.
• Responds to and resolves problems and inquires for the outpatient department.
• General clerical duties including photocopying, fax, mailing, filing (electronic and paper), sorting and distributing correspondence, prepare and modify documents including correspondence, report, drafts, memos and emails.
• Complies with facility’s safety, infection control and security programs.
• Lead and accompany patients to and from activities, examinations and treatments as assigned.
• Assist patients in becoming accustomed to daily routines and encourages them to participate in social and recreational activities to promote rehabilitation.
• Promptly report patient issues to the RN on duty.
• Preforms other related duties as assigned by professional staff.

Education and/or Licensure – High School degree (or equivalent).

Experience – Prior psychiatric healthcare experience helpful.

• Competitive Compensation
• 401K
• Excellent Medical, Dental, Vision, and Prescription Drug Plan
• Generous Paid Time Off
• Tuition Reimbursement
• Employee Assistance Program
• Pet Insurance
• Basic AD&D and Life
• Short and Long Term Disability
• Health and Dependent Savings Accounts