Quality Assurance – Product Engineering

About Encore Talent Solutions

Encore Talent Solutions is a trusted professional services firm dedicated to helping organizations achieve their goals by providing exceptional talent solutions. We partner closely with our clients to understand their unique culture and operational needs, delivering proactive support during times of growth, transition, and change. Our mission is to connect top talent with meaningful opportunities to drive business success.

Job Description

We are seeking a detail-oriented and technically skilled Quality Assurance – Product Engineering Specialist to support product quality, inspection, compliance, and continuous improvement initiatives within a manufacturing and engineering environment.

This position works closely with Quality Assurance, Customer Service, Engineering, Product Engineering, and global Product Expertise Centers to evaluate product quality, conduct inspections and audits, investigate non-conforming materials, and support the resolution of customer quality concerns.

The ideal candidate will have a strong technical background, experience interpreting engineering drawings and specifications, and hands-on experience with dimensional inspection and quality evaluation processes. This individual must demonstrate excellent analytical, documentation, and communication skills, with the ability to effectively communicate technical findings to internal teams, global partners, and customers.

Success in this role requires a customer-focused professional who can work independently, maintain accurate technical records, and collaborate across departments to ensure products consistently meet established quality standards.

Key Responsibilities

Quality Inspection & Product Evaluation

• Perform detailed inspections and evaluations of materials, components, finished products, and complex assemblies to verify compliance with engineering specifications, industry standards, and quality requirements.

• Conduct dimensional inspections using appropriate measurement equipment, inspection tools, and established testing procedures.

• Interpret engineering drawings, technical specifications, quality standards, and inspection procedures to determine product conformance.

• Perform product audits and quality evaluations to identify defects, deviations, and opportunities for improvement.

• Document inspection results accurately, maintaining detailed records of findings, measurements, and corrective actions.

• Identify and evaluate non-conforming materials and products, initiating appropriate resolution processes.

Non-Conformance & Root Cause Analysis

• Investigate product quality issues, manufacturing defects, and customer returns to determine potential causes of non-conformance.

• Support Quality Engineers in conducting root cause analysis and identifying corrective and preventive actions.

• Collaborate with Engineering, Product Engineering, and Quality Management to evaluate technical issues and develop effective resolutions.

• Coordinate the evaluation and submission of returned product samples and exhibits to global Product Expertise Centers.

• Monitor open quality issues and ensure timely follow-up, documentation, and communication of findings.

• Assist in identifying recurring quality concerns and recommending improvements to product quality and manufacturing processes.

Technical Documentation & Quality Reporting

• Prepare clear, accurate, and comprehensive technical reports documenting inspection results, quality evaluations, and product investigations.

• Maintain organized quality records, inspection documentation, and supporting technical data.

• Generate material certificates and other required documentation to demonstrate product compliance with applicable specifications and customer requirements.

• Analyze and present inspection data, technical findings, and quality trends to internal stakeholders.

• Ensure timely submission of inspection results, product evaluations, and technical reports.

• Communicate technical findings effectively through written reports, presentations, and discussions with customers and internal teams.

Cross-Functional Collaboration & Customer Support

• Partner with Quality Assurance, Customer Service, Engineering, Product Engineering, and global Product Expertise Centers to resolve product quality concerns.

• Provide technical support and quality-related information to internal departments and external customers.

• Communicate inspection results, investigation findings, and corrective action updates clearly and professionally.

• Coordinate with global teams to facilitate timely product evaluations and resolution of quality issues.

• Maintain a customer-focused approach while ensuring adherence to established quality standards and procedures.

• Support cross-functional initiatives designed to improve product reliability, quality performance, and customer satisfaction.

Training & Continuous Improvement

• Provide technical guidance and training to team members on inspection procedures, quality standards, and product evaluation processes.

• Share technical knowledge and quality-related feedback with management and other departments.

• Identify opportunities to improve inspection processes, documentation accuracy, and operational efficiency.

• Participate in team initiatives focused on quality improvement, defect reduction, and process standardization.

• Promote collaboration, accountability, and continuous improvement across the organization.

Required Qualifications

• Minimum of 3 years of experience in quality assurance, quality control, product inspection, manufacturing quality, or a related technical field.

• Formal technical training or equivalent hands-on experience in manufacturing, engineering, quality inspection, or a related discipline.

• Demonstrated ability to read and interpret engineering drawings, technical specifications, dimensional tolerances, and quality procedures.

• Hands-on experience performing dimensional inspections and using precision measurement equipment.

• Experience inspecting materials, manufactured components, finished products, or complex mechanical assemblies.

• Knowledge of quality inspection processes, non-conforming material evaluation, and product compliance requirements.

• Ability to accurately document inspection findings, maintain detailed technical records, and prepare professional quality reports.

• Strong analytical and problem-solving skills with the ability to investigate technical issues and support resolution activities.

• Excellent written and verbal communication skills, including the ability to explain technical findings to both technical and non-technical audiences.

• Proficiency with Microsoft Windows, Microsoft Office applications, and general computer systems.

• Strong attention to detail, organizational skills, and ability to manage multiple priorities with minimal supervision.

• Demonstrated ability to work effectively with cross-functional teams while maintaining a high level of customer service.

Preferred Qualifications

• Associate's or Bachelor's degree in Engineering Technology, Mechanical Engineering, Manufacturing Technology, Quality Assurance, or a related technical discipline.

• Experience working in a manufacturing, industrial equipment, mechanical components, or engineered products environment.

• Familiarity with precision measurement tools such as calipers, micrometers, gauges, and coordinate measuring machines (CMM).

• Understanding of geometric dimensioning and tolerancing (GD&T).

• Experience supporting root cause analysis, corrective action investigations, and continuous improvement initiatives.

• Familiarity with quality management systems, ISO 9001 standards, or related industry quality requirements.

• Experience managing customer returns, product investigations, and non-conforming material processes.

• Exposure to quality analysis tools and methodologies such as 5 Whys, Fishbone Diagrams, 8D, or CAPA.

• Experience preparing material certifications, inspection reports, and product compliance documentation.

• Experience collaborating with global engineering, manufacturing, or product support teams.

Ideal Candidate Profile

The ideal candidate is a hands-on quality professional with a strong technical foundation in manufacturing, mechanical inspection, and product evaluation. This individual is comfortable working directly with engineered products, interpreting detailed technical drawings, conducting precise measurements, and investigating quality concerns.

They possess the communication skills necessary to explain complex technical findings to customers, engineers, quality personnel, and management while maintaining detailed and accurate documentation.

The successful candidate will be proactive, organized, customer-focused, and capable of working independently while collaborating with cross-functional and global teams to resolve quality issues efficiently.