PERMANENT CONTRACT - CITY MANAGER- NEW YORK CITY

Business and Sales Performance 

• Develop, train and continuously motivate associates towards achieving and exceeding personal and category sales objectives while applying retail excellence 

• Demonstrate leadership by playing an active role on the selling floor, coaching and motivating the team 

• Manage and lead team efforts in clienteling focused on new client acquisition and retention 

• Analyze and monitor store KPIs on a daily, weekly and monthly basis to implement action plans to achieve target KPIs 

• Perform daily reporting and analysis and identify opportunities to improve performance 

• Ensure the highest level of customer service 

• Analyze performance by category and partner with the Merchandising team to validate action plans in order to drive positive and sustainable growth 

• Responsible for P&L of the store incl overssing staff and running cost to maintain an healthy bottom line.  

Team Leadership 

• Lead, coach, and motivate team to perform at their highest potential 

• Coach the sales team on how to deliver a unique and memorable shopping experience, observing the sales floor and providing feedback accordingly 

• Manage performance reviews and development plans for all direct reports 

• Ensure all staff receives monthly, quarterly and annual feedback 

• Ensure behavior reflects the Jacquemus brand and people values, showing pride, enthusiasm, commitment and initiative 

• Approve and monitor store schedules 

• Ensure the integrity of payroll and the payroll process 

• Recruit, develop and retain top talent; a translatable, pre-existing client book is a strong asset for this role 

• Identify and cultivate high-potential profiles within the team, with structured development plans and clear career paths 

Visual Merchandising 

• Ensure store visual merchandising standards are met and maintained across all doors 

• Review sales frequently and take action on visual merchandising to maximise sales 

Store Operations 

• Ensure compliance with corporate policies and procedures 

• Partner with Retail Operations to ensure inventory accuracy and shrink rates within company standards by regularly following up on operations and executing initiatives as needed 

• Lead the opening of the Bloomingdale's Aventura concession corners (Q4): coordinate pre-opening setup, staffing, training and operational readiness in partnership with the regional team 

• Ensure seamless day-to-day operation of both Bloomingdale's corners post-opening, including inventory management, brand standards compliance and performance reporting 

CRM & Client Development 

• Drive the in-store shift from walk-in customer outreach to meaningful client relationship building, through a robust and proactive client development strategy 

• Leverage a pre-existing network of local community relationships and cultural connections to introduce the Maison to new client communities in Miami 

• Propose, develop and host commercially targeted in-store and off-site shopping events, with the ambition to activate at least monthly; events should be locally relevant, brand-consistent and P&L-positive 

• Maintain competitor market awareness across the Miami luxury retail landscape 

PROFILE

• At least 5 years' experience in a luxury retail management role 

• Proven track record of opening or significantly growing a retail location from an early stage 

• Experience managing multi-door or concession retail environments is a strong advantage 

• Established client book and local network in the Miami or broader Florida luxury market, or demonstrated ability to build one quickly 

• Demonstrated experience conceiving and executing profitable client events — both in-store and off-site — with regularity 

• Knowledge of Microsoft Office and store operation applications 

• Action-oriented; strong drive for results 

• Ability to motivate others and build effective, complementary teams 

• Strong service orientation and client focus 

• Excellent mediating, negotiating and conflict resolution skills 

• Strong oral and written communication skills in English; French a plus