Customer Service

Bilingual Customer Service Representative II

Datamark, Inc.El Paso, Texas🇺🇸United States

Why this role stands out

Take the next step in your career with Datamark, where you will enjoy a supportive team culture, extensive professional training, and the opportunity to make a meaningful impact on public safety. This role is perfect for a calm, bilingual communicator who thrives in fast-paced environments and is eager to grow within an innovative and inclusive organization. Apply today to start a rewarding journey where your expertise is valued and your contributions truly matter.

Quick overview

Salary$15/hr

SeniorityMid Senior

Work modeOn Site

LocationEl Paso, Texas, United States

Call Center

Job description

Bilingual Customer Service Representative II

At DATAMARK, Inc., you will experience a dynamic and inclusive company culture that emphasizes collaboration, innovation and professional development. Our team is supportive, engaged and enjoys working together to achieve shared goals. We offer exceptional benefits and are committed to promoting your well-being both in and out of the workplace. Join DATAMARK as a Bilingual Customer Service Representative II and contribute your expertise in a role where your impact truly matters!

As a Customer Service Representative II, you serve as a critical link between the community and public safety. In this role you will handle non‑emergency police calls, take reports, and ensure callers receive calm, professional guidance during stressful situations.

What We’re Looking For:

Strong communication and interpersonal skills.
Ability to multitask in a fast-paced environment.
Excellent problem-solving skills and attention to detail.
Proficiency with computer systems and software applications.
Bilingual in English and Spanish

You May Thrive In This Role If You:

Stay calm during high-stress or emotional situations
Think critically and make sound decisions quickly
Are adaptable and comfortable handing sensitive topics
Proficiency with computer systems and software applications.
Want a meaningful career in public safety or emergency communications

Why Join Us?

Extensive Training: We set you up for success with comprehensive training.

Growth Opportunities: Build a rewarding career in a collaborative and supportive environment.
Make a Difference: Your work will directly benefit the El Paso community.

High School Diploma or equivalent
At least 1 year of experience in a call center environment or 2 years customer service experience
Must be a U.S. Citizen
Previous experience or training in a law enforcement or emergency services environment a plus.
Fluent in English and Spanish is required (read, write, and speak) required.