Quick Overview
Job Description
Practice Manager - Kenwyn Vets - Truro
Salary up to £32,000 DOE
At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.
Based on the outskirts of Truro, Kenwyn is a friendly, close-knit mixed farm and equine practice with strong ties to the local farming community. Our team of 12 includes seven vets, including our Clinical Director, alongside a TB Tester, clinical support and reception colleagues. We enjoy spending time together both in and out of work, creating a genuinely supportive team environment.
How You’ll Make a Difference
As Practice Manager, you will lead the non-clinical operations of the practice, working closely with clinical leadership to ensure efficient day-to-day running, strong team performance, and an outstanding client experience.
You’ll be responsible for operational delivery, people management, and compliance, while supporting the practice to achieve its performance, quality, and service objectives. This role plays a key part in creating a positive culture and enabling clinical teams to deliver excellent care.
We’re looking for an organised, approachable people person to help keep our practice running smoothly. You’ll oversee the Client Care Team, coordinate rotas and holidays, manage insurance claims and debt recovery, and ensure equipment servicing and compliance records are maintained.
You’ll also lead performance reviews, support team development, manage absence and workload, champion our FAB programme and oversee client complaints through to resolution. You’ll help maintain high standards, keep things on track and ensure our team has the support they need to thrive.
You Might Be a Great Fit If...
You are an experienced people and operations manager with strong leadership capability. You’ll bring:
How We’ll Support You
At inspiring vet care, we’re committed to supporting you in a senior operational leadership role. When you join us, you’ll benefit from:
What We Offer Our Team
We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.
Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.