Senior Bilingual Personal Banker

First National Bank Texas is seeking a Bilingual Sr Personal Banker to deliver exceptional, community-focused service in our branch network. You will provide bilingual (English/Spanish) support for personal banking needs, including opening accounts, handling transactions, and resolving complex inquiries. As a senior banker, you'll advise customers on loans, savings, and digital services, while meeting sales and referral goals. You will help mentor junior staff, ensure strict compliance with bank policies and regulations, and build long-term relationships that support the financial well-being of our local communities.

Responsibilities

• Provide bilingual (English/Spanish) service for personal banking needs, including new accounts, deposits, and problem resolution
• Advise customers on banking products, loans, and digital services to meet financial goals
• Originate and process consumer loans in line with bank policies and regulations
• Meet or exceed branch sales and referral goals through proactive outreach
• Ensure full compliance with bank procedures, KYC, and regulatory requirements
• Handle cash transactions accurately and assist with complex customer requests
• Support branch operations, mentoring junior staff and assisting with training
• Promote community-focused banking and represent the bank at local events as needed

Required Skills

• Retail banking operations
• Bilingual customer service (English/Spanish)
• Deposit account opening
• Consumer lending/origination
• Cross-selling bank products
• KYC/AML compliance
• Cash handling & balancing
• CRM/banking software (e.g., Fiserv, Jack Henry)
• Sales and referral generation
• Risk and fraud awareness