Technician, Desktop Services

Position Summary

Seeking a Desktop Support Technician to provide hands-on technical support for corporate and remote employees. This role focuses on desktop hardware, laptops, mobile devices, peripherals, application support, ticket resolution, and workstation deployments. The ideal candidate is customer-focused, technically strong, and comfortable working in a fast-paced support environment.

Key Responsibilities

• Provide technical support for laptops, desktops, mobile devices, peripherals, and applications.
• Monitor and respond to help desk tickets while meeting SLA requirements.
• Perform PC imaging, builds, deployments, and equipment refreshes.
• Handle installs, moves, adds, and changes (IMAC) for end users.
• Support conference room and office technology needs.
• Assist with hardware setup, equipment moves, cable management, and workstation configurations.
• Participate in desktop-related projects under the guidance of senior team members.
• Troubleshoot hardware, software, and mobile device issues.

Required Qualifications

• 2+ years of IT support or desktop support experience.
• Experience supporting:
  • Windows desktops and laptops
  • Mobile devices
  • End-user applications
  • Hardware and peripherals
• Strong customer service and communication skills.
• Basic understanding of IT security principles.
• Basic understanding of ITIL / ITSM processes.
• Associate degree or equivalent experience.

Technical Skills

• Desktop and endpoint support
• PC builds and deployments
• Hardware troubleshooting
• Mobile device support
• Ticketing systems and incident management
• Mobile Device Management (MDM)

Preferred Qualifications

• A+ Certification
• Microsoft Certifications
• ITIL Foundations
• Apple Certified Support Professional
• Experience with:
  • Jamf
  • MobileIron
  • Apple devices and macOS support

Physical Requirements

• Ability to lift up to 50 lbs.
• Comfortable crawling, kneeling, climbing ladders, pulling cable, and performing hands-on equipment installations.