Technical Operations Support Engineer

job summary:

Nice to Have:

Certifications: AWS/Azure/Google Cloud Platform, CKA, or specialized Blockchain certifications.

Blockchain Infrastructure: Experience working with public chains (e.g. Ethereum, Solana, Bitcoin) and understanding of node connectivity, private/public key management, and network solving.

Digital Assets: High-level knowledge of smart contract execution (e.g., Solidity), gas fees, and transaction monitoring.

location: Telecommute
job type: Contract
salary: $67 - 68 per hour
work hours: 3pm to 12am
education: Bachelors
responsibilities:

• Infrastructure Build-out: Develop and implement a support framework from scratch, including the creation of diagnostic tools and comprehensive user documentation.
• Production Monitoring: Proactively supervise production systems for the Blockchain Incubator's suite of applications (including Bitcoin, Ethereum, Solana and other public blockchain solutions).
• Incident Management: Serve as the first line of defense for off-hours incidents, employing software development knowledge to diagnose and think of ways to resolve issues.
• Multi-functional Teamwork: Partner with the business teams to understand the "why" behind use cases and work closely with the Core Development team to improve product serviceability and stability.

Work Distribution:

This role is projected as a 50/50 split between active digital asset application support and the strategic building of support assets, with future opportunities to transition into digital asset engineering. This role requires on-call availability to support critical systems outside of standard business hours. Must have flexible availability to work on-call shifts, including nights, weekends, and holidays.

qualifications:

Operational Excellence:

Experience: 2-5 years in technical operations support or DevOps

Incident Management: Proficiency in the full production incident lifecycle (Detection -> Triage & Categorization -> Mitigation / Containment -> Resolution -> Root Cause Analysis)

Frameworks: Experience building and documenting technical "runbooks" and optimizing tracking tools like Jira or ServiceNow

Observability: Skill in crafting proactive dashboards using tools such as CloudWatch, Datadog, Prometheus, or Grafana

Technical Troubleshooting:

Diagnostics: Ability to parse complex logs (JSON, XML) and use Postman/cURL to isolate failures across front-end, back-end, and blockchain layers

Code Literacy: Familiarity with Python, JavaScript/TypeScript, Go, Rust, or Java, and the ability to use Git/GitHub to review code changes

Attitude: An "adversarial" approach-the ability to stress-test and break code to ensure it is resilient

Foundation & Soft Skills:

Communication: Outstanding written and verbal communication skills

Passion: A genuine drive for application stability and the evolution of blockchain technology!

skills:

AWS,back-end,Bitcoin,Blockchain,CloudWatch,review code,Core Development,Datadog,DevOps,diagnostic tools,Digital Assets,Ethereum,XML,front-end,Grafana,Jira,JSON,Java,JavaScript,Azure,Postman,Prometheus,public key,Python,runbooks,ServiceNow,user documentation,software development,software development knowledge,Solidity,TypeScript,Web3,Communication,written and verbal communication skills,Soft Skills,resilient,Passion,Proactively,proactive,Teamwork,AWS,transaction monitoring,Azure,Blockchain,dashboards,diagnose,Diagnostics,crafting,Incident Management,Incubator,Infrastructure,Literacy,Investments,Operational Support,operations support,Production Monitoring,production systems,use cases,Root Cause Analysis,smart contract,application support,Technical Troubleshooting,tracking tools,Triage

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.