Marketing Coordinator - Fashion

Role: Marketing Coordinator

Location: Holborn

Salary: 30,000- 34,000

Our client is seeking an organised and detail-oriented Marketing Coordinator to join their EMEA team. This is an excellent opportunity for someone looking to develop a career in customer marketing, customer experience, CRM or campaign management.

Working closely with the wider Brand Strategy and Customer Experience team, you will support the planning, coordination and execution of customer marketing campaigns across various direct marketing channels. This role would suit a proactive individual who enjoys working with data, managing multiple projects, and collaborating with teams across a business.

Key Responsibilities

• Support the setup, coordination, and delivery of customer marketing campaigns across email, app, and other direct communication channels.
• Maintain and update campaign calendars, trackers, deployment schedules, and process documentation.
• Prepare customer data files and mailing lists in line with established processes and procedures.
• Conduct campaign quality assurance checks to ensure accuracy and consistency before deployment.
• Assist with campaign reporting by updating templates, compiling results, and preparing performance updates.
• Support campaign testing activities and help summarise key findings for the wider team.
• Work closely with internal stakeholders including Creative, Operations, Product, Commercial, and Promotions teams to deliver marketing initiatives.
• Maintain accurate records of campaign activity and support ROI and performance reporting.
• Assist with seasonal campaigns and key promotional events across the region.
• Contribute to continuous process improvements and best practice within the customer experience function.

Skills & Experience

• Strong organisational skills with excellent attention to detail.
• Ability to manage multiple tasks and prioritise workloads effectively.
• Confident following processes and working accurately with data.
• Strong communication skills and ability to collaborate with various teams.
• Good working knowledge of Microsoft Office, particularly Excel and PowerPoint.
• Analytical mindset with an interest in customer behaviour and marketing performance.
• Positive, proactive attitude with a willingness to learn.

Desirable Skills & Experience

• Previous experience within administration, coordination, customer service, retail, marketing, CRM, or a similar environment.
• Exposure to campaign management, customer marketing, or e-commerce activities.
• Familiarity with reporting and analytics tools such as Tableau, SQL, Power BI, or similar platforms.
• Understanding of customer lifecycle marketing, retention, loyalty, or CRM principles.

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