Full timeHealthcare

Customer Care Manager

PrimaManchester🇬🇧United KingdomPosted 5 Oct 2026

Why this role stands out

This role offers a fantastic opportunity to lead and scale a new customer care hub, directly impacting the growth of a leading innovative company in the healthcare sector. You'll thrive here if you have strong leadership skills and a passion for building and developing high-performing teams within a dynamic environment. Apply now to shape the future of customer care with Prima!

Quick overview

SeniorityMid Senior

Employment typeFull Time

Work modeOn Site

LocationManchester, United Kingdom

Posted2 weeks ago

Continuous Improvement

Job description

Are you looking for a new challenge?

Fancy helping us shape the future of motor insurance?

Prima could be the place for you.

Since 2015, we’ve been using our love of data and tech to rethink motor insurance and bring drivers a great experience at a great price. Our story began in Italy, where we’ve quickly become the number one online motor insurance provider. In fact, we’re trusted by over 5 million drivers. And now we’re expanding to help millions more drivers in the UK and Spain.

To support our growing UK customer base, we are expanding our Customer Care operations into Manchester. While our established London hub continues to operate at full strength, this new Manchester location represents a strategic investment in our capacity and service capabilities.

As Customer Care Manager, you will play a central role in launching, leading, and scaling our Manchester site. Reporting directly to the Head of Customer Care, you will oversee day to day operational execution across fulfillment and postsale validation, empower a team of direct report Team Leads, and partner closely with our product and tech teams to drive continuous improvement.

Excited to make an impact? Here are the details