Helpdesk Lead

Job Title: Service Desk Lead

Location: Huntsville/Redstone Arsenal, AL.

Status: Full-time

Clearance: Secret clearance

Yakshna Solutions, Inc., (YSI) is a CMMI Level 3 assessed, ISO 9001, 20000:1, 27001 certified, woman-owned small business enterprises, headquartered in Herndon, VA, USA. YSI provides professional IT solutions and services to business corporations and government organizations. YSI is committed to serving business communities as a leading IT vendor providing innovative, quality, and cost-effective IT business solutions and services.

We offer a competitive benefits package that includes the following: 401(k), health, dental, and vision insurance, life insurance, short-term and long-term disability insurance, paid time off, training, and professional development assistance.

YSI is seeking an Service Desk Lead and desk-side support operations; ticket intake, triage, assignment, escalation, and resolution; Tier 1 3 user support; incident/problem management; ITSM tracking; endpoint troubleshooting; customer support; performance metrics; and coordination of technical support personnel. The PAE Fires labor structure incorporates historical Help Desk functions into System Administrator categories.

Required Skills and Experience

• 10+ years with MA/MS, or 12+ years with BA/BS under the ITES-3S substitution. Seek a senior IT support leader with enterprise service desk/desk-side support, ITSM, endpoint/user support, escalation management, metrics, and systems-administration experience.
• Active Secret clearance (Minimum); TS/SCI and/or SAP access may be required based on assigned responsibilities.