Account Manager

Account Manager
Vox Media Group, LLC | New York, NY (Hybrid)

The Account Manager owns post-sale execution across all campaign types — digital media, programmatic, branded content, editorial sponsorships, experiential, social, and audio. The extension of the sales team once a deal closes: the person clients trust to protect their investment, the internal authority who keeps all teams aligned, and actively looking for the next opportunity to grow the account. Accountable for on-time, high-quality delivery. This role will collaborate with multiple teams with the media business, including ad operations, editorial, creative, legal, accounting, production teams. 

WHAT YOU'LL DO

Own the post-sale relationship

• Serve as the main point of contact for clients and agencies from verbal through wrap and renewal, building the kind of trust that makes you a natural extension of the sales team in post-sale
• Lead client communications and campaign execution via asset collection, proactive troubleshooting, reporting and performance
• Feed historical insights into pre-sale strategy for returning clients

Run flawless execution

• Manage a high-volume book of business spanning large, complex campaigns and smaller, fast-moving ones
• Act as the internal authority on each client's campaign intricacies, advising operations, editorial, creative, and production teams
• Remove blockers, enforce scope, and keep all campaign elements launching on time, minimizing revenue risk
• Lead legal conversations on terms and usage rights
• Support Revenue Accounting with billing actualization

Drive incremental revenue

• Proactively identify and pitch upsell opportunities
• Monitor performance and revenue risk in collaboration with AdOps, using strong results as the entry point for expansion conversations
• Optimize campaigns to hit or exceed KPIs, since performance is your best upsell pitch

WHO YOU ARE

• 2+ years executing high-volume digital advertising and/or podcast campaigns; agency or publisher experience preferred
• A strategic thinker who connects Vox Media's product mix to client KPIs 
• A proven communicator: clear under pressure, comfortable presenting performance to a room, skilled at turning client requests into next opportunities
• Organized and capable of juggling multiple high-priority campaigns and tasks
• Familiar with project management systems and order management systems preferred
• Fundamental knowledge of Megaphone, Google Ad Manager (GAM), and Doubleclick Campaign Manager (DCM) preferred
• Proactive, adaptive, and genuinely invested in Vox Media's editorial brands