Front Desk Concierge - ROOST Rainey

About Method Co.

Method Co. is a boutique hospitality company that develops, designs, and operates a portfolio of hotels, restaurants, and apartment-style accommodations across the country. With a focus on culturally relevant and design-driven experiences, Method Co. creates spaces that blend thoughtful service, elevated design, and a deep sense of place.

About ROOST Rainey

ROOST Rainey brings a refined, residential hotel experience to the heart of Austin’s vibrant Rainey Street District. Thoughtfully designed studio, one‑, and two‑bedroom apartments feature full kitchens, in‑unit laundry, curated furnishings, and warm, modern interiors that feel instantly livable. Guests can unwind at the rooftop pool, enjoy expansive city views, or settle into beautifully crafted communal spaces that blend comfort with understated luxury. With its walkable location, elevated amenities, and signature ROOST service, it’s an ideal home base for both short stays and extended visits.

Website: https://www.myroost.com/hotel/rainey-austin-texas

Position Overview

We are seeking a warm, polished, and highly attentive Front Desk Concierge to join our team. This role is ideal for someone who excels in guest service, communicates with confidence, and enjoys creating a welcoming, seamless experience from the moment guests arrive. As a Front Desk Concierge, you will serve as the primary point of contact for guests—handling check‑ins, offering thoughtful recommendations, and ensuring every interaction reflects the elevated hospitality standard of the property.

Key Responsibilities

• Greet guests with warmth, professionalism, and genuine hospitality

• Manage check‑ins, check‑outs, and reservation inquiries with accuracy and efficiency

• Assist guests with questions, requests, and personalized recommendations

• Maintain strong knowledge of hotel amenities, local attractions, and surrounding neighborhoods

• Handle phone calls, emails, and guest communications in a polished, timely manner

• Collaborate with housekeeping, maintenance, and management to support smooth daily operations

• Maintain a clean, organized, and guest‑ready front desk and lobby area

• Resolve guest concerns with empathy, professionalism, and sound judgment

• Support administrative tasks, record‑keeping, and shift documentation

Qualifications

• 1+ year of front desk, concierge, or guest‑service experience (hotel or luxury residential preferred)

• Strong communication skills and a naturally warm, guest‑focused demeanor

• Ability to multitask and remain composed in a fast‑paced environment

• Proficiency with reservation systems and front‑office software

• Strong attention to detail and organizational skills

• Flexible schedule, including nights, weekends, and holidays

What We Offer

• Competitive hourly pay

• Opportunities for growth within a dynamic hospitality group

• A collaborative, design‑driven work environment

• Employee dining perks across properties

• Sick time & vacation

• Health, vision, and dental benefits