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Chocolate Factory, Keynsham [9025]
Finance
IV

Register Your Interest – Credit Controller - Central Collections & Support Team

IvcevidensiaKeynsham🇬🇧United KingdomPosted 3 Jul 2026

Why This Role Stands Out

This hybrid Credit Controller role offers an excellent foundation for a career in collections or customer operations within a leading global veterinary care provider, with clear progression opportunities. You'll thrive here if you have strong communication and problem-solving skills, and a desire to support both veterinary practices and their clients. Register your interest to be considered for future openings in this growing team.

Quick Overview

Seniority
Mid Senior
Employment type
Chocolate Factory, Keynsham [9025]
Work mode
Hybrid
Location
Keynsham, United Kingdom
Posted
7 weeks ago
Case ManagementComplianceContinuous ImprovementOnboarding

Job Description

Register Your Interest - Credit Controller - Central Collections & Support Team

 
At IVC Evidensia, we're one of the world's leading veterinary care providers, supporting more than 2,500 clinics and hospitals across Europe and North America. Every day, our teams help care for around 25,000 animals, united by a shared purpose of healthier animals and happier owners.
 

Join Our Talent Community

 
We're always interested in hearing from people who would like to be considered for future opportunities within our Central Collections & Support Team.
 
While we may not have an active Credit Controller vacancy available today, we regularly recruit for these roles as our teams continue to grow. By registering your interest, you'll join our talent community and may be contacted when a suitable opportunity becomes available.
 
As a Credit Controller (known internally as a Case Official), you'll play an important role in supporting both our veterinary practices and their clients. You'll manage outstanding balances with professionalism, empathy and fairness, helping clients find appropriate repayment solutions while delivering an excellent customer experience.
 
Although this is an entry-level opportunity, it's much more than a traditional credit control role. The level of customer engagement and problem-solving involved provides an excellent foundation for anyone looking to build a career within collections, customer operations or leadership, with clear progression opportunities available.
 

Typical Responsibilities

 
Client & Case Management
 
* Manage client accounts through phone, email and written correspondence
* Engage with clients to understand their circumstances and agree suitable repayment solutions
* Resolve allocated cases accurately and efficiently using established processes
* Deliver a professional, empathetic and customer-focused service at every interaction
 
Operational Delivery
 
* Follow agreed policies, treatment strategies and procedures to achieve consistent outcomes
* Meet individual productivity, quality and compliance targets
* Maintain accurate case notes and supporting documentation
* Escalate complex, sensitive or vulnerable cases to Senior Case Officials or Team Leaders where appropriate
 
Compliance, Risk & Quality
 
* Follow Debt Management, Client Vulnerability, Data Protection and Complaints policies, alongside the IVC Code of Responsibility
* Identify potential vulnerability indicators and follow the appropriate support processes
* Participate in quality assurance activities and respond positively to coaching and feedback
* Maintain accurate, auditable records while following required controls and procedures
 
Team & Continuous Improvement
 
* Take part in training, coaching and development activities
* Contribute to a positive team culture focused on accountability, learning and continuous improvement
* Share ideas and feedback to help improve both client experience and operational performance
 

You Might Be a Great Fit If...

 
We're looking for individuals who enjoy helping people, communicate with confidence and can remain calm when handling sensitive conversations. You'll bring:
 
* Experience in a customer service, contact centre, collections or client-facing role
* Strong communication skills with the ability to manage challenging conversations professionally and empathetically
* Excellent attention to detail and the ability to follow established processes accurately
* Good numeracy, literacy and IT skills with confidence using multiple systems
* A willingness to learn, develop and embrace feedback
 
Desirable
 
* Previous collections or credit control experience
* Experience working within a regulated or customer-sensitive environment such as healthcare, financial services or utilities
* Awareness of vulnerability or affordability considerations (full training will be provided)
 

How We'll Support You

 
At IVC Evidensia, we're committed to supporting your development from day one. When you join us, you'll benefit from:
 
* Structured onboarding and comprehensive training
* Ongoing coaching and support from experienced colleagues and leaders
* Clear career pathways into Senior Case Official, Team Leader and wider operational roles
* A collaborative, values-led culture focused on learning, wellbeing and continuous improvement
 

What Happens Next?

 
By registering your interest, you'll be added to our talent community for future Credit Controller opportunities.
 
Our recruitment team will review your details and may contact you if a suitable role becomes available that matches your skills and experience.
 
Please note this is not an active vacancy, and registering your interest does not guarantee an interview or offer of employment.
 
As a BAME and LGBTQ+ inclusive employer, we welcome applications from candidates from all minority and diverse backgrounds. As a Disability Confident Employer, we're committed to supporting candidates with disabilities and long-term health conditions and are happy to discuss any reasonable adjustments required throughout the recruitment process.

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