Senior Manager - HR

About Us

SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto 'Make Life Simple' inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone.

SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work.

Join us to shape the future of digital payment in India and unlock your full potential.

What’s in it for YOU

1. SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees
2. Admirable work deserves to be rewarded. We have a well-curated bouquet of rewards and recognition program for the employees
3. Dynamic, Inclusive and Diverse team culture
4. Gender Neutral Policy
5. Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits
6. Commitment to the overall development of an employee through a comprehensive learning & development framework

Role Purpose

Provide day-to-day Human Resources business partnering and employee relations for business vertical in SBI Cards.

Role Accountability

1. Provide direction and expertise for full scope of HR services including: selection, employee relations, employee compensation, employee engagement and organizational design for functions in scope
2. Drive timely rollout and closure of HR processes within the business (Performance Management, Salary Planning/ Reward Management and Talent Management), cross-functional communication and the transfer of learning and best practice sharing within the HR network
3. Drive employee connect sessions and other engagement initiatives, give feedback to the employees and Sr. Management team, resolve issues and employee concerns
4. Coach and counsel employees regarding HR policies and procedures with respect to transfer, promotion, compensation, benefits and conditions of employment. Drive internal job postings for the vertical as per the process and ensure the closure within specified timelines
5. Identify, select and retain good talent to ensure a dynamic pipeline of talent
6. Play role of an employee advocate, balancing fair labor standards, SBI Card policy and practice and business needs
7. Partner with client leadership and local HR counterparts to plan and execute strategies that ensure maximum engagement of human resource capital
8. Ensure adherence to infosec and data security guidelines while managing employee/organizational data
9. Ensure a culture of teamwork, partnership and transparency by working closely with all stakeholders

Measures of Success

1. No defects arising out of processes
2. Open position closure within TAT (shared responsibility with TA)
3. Timely & satisfactory resolution of employee queries
4. Positive VOEs on employee satisfaction surveys conducted
5. Process adherence as per MOU

Technical Skills / Experience / Certifications

1. Ability to objectively analyze current practices, identify improvement opportunities, build consensus and drive implementation
2. Strong working knowledge of HR policies, processes & practices
3. Experience of handling sensitive/confidential data & people matters
4. Strong understanding of business, processes & policies

Competencies critical to the role

1. Stakeholder Management
2. Problem Solving Skills
3. Influencing Ability
4. Assertiveness
5. Collaboration & Teamwork

Qualification

MBA in Human Resources

Preferred Industry

Any industry