Business Success Manager, Corporate

The Business Success Managers are the primary point of leadership and support through working to maximize the value of technology aligning with business objectives. They are the trusted advisor to the business, aligning technology to strategy and delivering real results.

This role involves building and maintaining strong relationships, understanding their business needs, and working to ensure that the IT products and services provided meet those needs effectively, shaping business outcomes through technology.

This role will be responsible for ensuring the success and satisfaction of our Corporate Services group for J.D. Irving Ltd.

This position requires full-time on-site presence.

• Building and maintaining relationships with corporate services to understand their goals, challenges, and expectations
• Overseeing the management of IT systems, infrastructure, and operations to ensure efficiency and reliability
• Leading and managing IT teams, including hiring, training, and developing staff
• Serving as an advocate for customers within the company, ensuring their needs are understood and addressed
• Providing guidance and support to customers in using the company's products or services effectively
• Provide management and oversight on technology projects and ensuring they are delivered on time and within budget
• Monitoring satisfaction and identifying opportunities for improvement
• Collaborating with internal teams to ensure business partner success
• Communicating with business partners to provide updates, gather feedback, and address any issues or concerns
• Identifying opportunities for leveraging enterprise products or services that align with the business partners needs and goals
• Communicating the value of IT initiatives and achievements to the organization's leadership and stakeholders
  

• Education Required: Undergraduate degree in Engineering, Business or Computer Science
• 5+ years of IT experience
• Progressive leadership experience

Bonus:

• Business Relationship Management Certification
• PROSCI Certified Change Practitioner