Customer Service Representative - Wellness Sales Associate

Job Description
Job Description
This is a part-time, on-site role at our Florham park, N J location. About beem® Light Sauna -
We’re redefining wellness through infrared sauna and red-light therapy, helping people live brighter, healthier, more radiant lives. Role Description
This position is responsible for sales, customer service, and maintenance of studio.

Studio Operations, Cleaning & Support
Perform thorough sauna and suite refreshes between appointments, including disinfecting surfaces, organizing amenities, and restocking supplies
Ensure rooms, front desk, common areas, and restrooms, are always clean, sanitized, and guest-ready
Follow established cleaning, sanitation, and safety procedures
Assist with administrative tasks/ special projects and attend meetings and trainings
Client Experience & Retention
Greet all guests warmly and deliver consistent, top-tier service in person, over the phone, and through automated communication systems
Follow proper member check-in, guest registration, and front desk procedures
Accurately handle sales transactions, account updates, and customer care calls
Create an engaging, and professional environment that encourages repeat visits and referrals
Address client questions / concerns, escalating to the Studio Manager when needed
Model beem® mission, vision, and values in all interactions and represent beem® Light Sauna professionally as a brand ambassador
Sales Execution & Revenue Support
Generate membership, package, and retail sales
Follow studio sales scripts, pricing guidelines, promotions, and closing standards
Manage leads including inquiries, follow-ups, tours, and conversion conversations
Support studio events, promotions, and community outreach initiatives
Who You Are
Language: English (Required)
High school diploma or equivalent; additional education or certifications in a plus
Strong sales and customer service skills, with the ability to engage clients
Ability to work collaboratively and build positive relationships with clients
Professional, team player/leader, punctual, reliable, and trustworthy
Ability to remain calm, respectful, and professional in all customer interactions
Proficient with PC/Mac, studio software, and CRM tools (Mindbody or similar)
Organizational skills, attention to detail, professionalism and customer-focused
Ability to work independently, take initiative, and manage multiple responsibilities
Preferably have sales experience in fitness, health, wellness
Interest in health and wellness, with a willingness to learn and educate others about the science and benefits of infrared sauna, red light, and chromotherapy
Physical Requirements
Capable of lifting to 30 lbs. and may be required to sit / or stand for four+ hours.

Able to work weekends especially during peak activity periods
May be required to reach with hands/arms and able to bend, lift, and kneel
What You’ll Get
Competitive Market Compensation (based on experience)
Monthly bonus tied to sales, membership acquisition & retention
Employee discounts on studio services
Flexible scheduling
Join beem® Light Sauna – Florham Park and help us grow a community where wellness, connection, and positivity shine bright.
\nCompany Description
About beem® Light Sauna
At beem® Light Sauna, we’re redefining wellness through infrared sauna and red-light therapy, helping people live brighter, healthier, more radiant lives.

Company Description
About beem® Light Sauna beem® Light Sauna, we’re redefining wellness through infrared sauna and red-light therapy, helping people live brighter, healthier, more radiant lives.