Brand Community Strategist - # 26-20694

Duration: 11+ Months

Job Description:

• We are looking for a Brand Community Strategist to support the Australian market. While many brands know how to buy ads, very few know how to "speak Client". This role is designed for a community-obsessed strategist who can bridge the gap between corporate marketing objectives and the authentic, often-unfiltered world of  communities.
•  And guide overall community activation strategies. You are part creative strategist, part community diplomat, and part consultative educator.As a Brand Community Strategist, you will serve as a subject matter expert supporting brand partner requests across their community client journeys and building their trust in Client as a marketing platform. You will partner with our sales teams to respond to inbound partner needs, recommend where and how brands should engage, advice on community etiquette. 

Core Responsibilities

• Organic Strategy & Recommendations: Respond to partner requests by advising where and how a brand should engage organically across community. Deliver tactical community engagement recommendations tailored by specific use cases, such as customer care, fandom, and organic campaigns.
• Copywriting Education & Enablement: Educate brand teams on best practices for tone and voice, providing guidance on copywriting for posts, comments, and AMA responses.
• Moderation & Community Guidance: Advise brands on moderator outreach, navigating community rules, and adhering to moderation best practices to foster positive community integration.
• Profile Setup & Tools Activation: Guide brand partners through profile setup, verification, and utilizing client Pro listening features as key components of organic activation.
• Cross-Functional Collaboration: Support partner requests in partnership with Sales and Client Partner teams, helping brand marketing teams navigate internal approvals while understanding client''s unique ecosystem.
• Product Feedback: Synthesize trends and insights from partner inquiries to feed back to Product and Engineering teams, helping improve tools for brand presences.

• Client DNA: Active client user with a deep understanding , threads, crossposts, and community dynamics.
• 4–7 Years Experience: Background in community management, social media strategy, or agency-side consultative account support.
• Consultative Partner Support: Proven capability to handle diverse incoming partner requests and translate complex internet culture into actionable marketing guidance.
• Platform & Execution Expertise: Hands-on understanding of profile setup, account verification, community moderation dynamics, and client Pro listening tools.
• Strategic Empathy & Marketing Literacy: Ability to anticipate community sentiment and explain how organic community health supports broader marketing funnels.
• Self-Starter: Comfortable working in the "gray area" to guide brands through dynamic, non-standardized requests.

• Education: BA / BS degree or equivalent work experience.