Spa Manager on Duty - San Mateo

OUR STORY:

We are a company with integrated luxury and lifestyle offerings centered on movement, nutrition and regeneration. In addition to Equinox, our other brands, Blink, Pure Yoga, SoulCycle and Q are all recognized for inspiring and motivating members and employees to maximize life. Within our portfolio of brands, we have more than 130 locations within every major city across the country in addition to London & Toronto. 

OUR CODE:

We are passionate about high-performance living and we practice what we preach – investing time in our own health and fitness. We believe that everyone has untapped potential within them and it takes a disruptive approach to unleash it. We dream big and don’t settle for the status quo. We sweat the details. We never accept less than 110% to help each other deliver the Equinox experience and enable our members to get great results. We are obsessed with what’s new, what’s now, what’s next. Never following, always leading, living ahead of the moment in fashion, culture and consumer behavior. We aren’t just a company; we’re a community vested in each other’s success. We value humility and a team approach at every level of the company. 

If you are a high performing individual who is passionate about winning and inspiring others then we are excited to discuss career opportunities with you.

We are looking for an energetic, creative, and enthusiastic Spa Manager on Duty to join the Equinox team! This is a great position for a candidate looking to make a significant impact in a growing and dynamic organization. 

The Spa Manager on Duty is responsible to help ensure a memorable experience for our Spa guests. This includes greeting guests as they enter the facilities, orientating guests to the spa facilities, and providing personal guest service. The MOD role is a learning role, wherein we are educating and preparing you for the Spa Coordinator role: 

• Under the direction of Manager, support with daily activity of Spa Operation
• Contribute towards the sales goals of the spa by increasing product and service sales 
• Provide superior customer service to all members, prospects and guests
• Maintain cleanliness and esthetic appeal of The Spa
• Able to work opening/closing shifts, work 5 days at 6 hour shifts (30 hours a week) minimum
• Assists day-to-day staffing and basic member issues relating to Spa
• Answer emails, phone calls and voicemails in a timely and professional manner
• Create and maintain professional business relationships with members and Spa guests
• Assist with managing, maintaining, and restocking of Spa inventory
• Assist with training and onboarding for new staff members
• Help create and manage staff schedules for Spa department
• Help run outreach events and programs within club to promote performance results
• Professionally and courteously communicate daily with Maintenance staff regarding Spa cleanliness
• Appropriately enforce policies and escalate to Spa Manager when required
• Other responsibilities as assigned

Qualifications

The successful candidate must have the following experience, skills, and education:

• Must possess a valid Massage Therapy or Esthetics License 
• Enthusiasm and excellent customer service skills
• Must enjoy working with people with a friendly and outgoing personality
• Able to be efficient and productive in a fast-paced environment
• Basic math and money handling skills
• Computer skills
• Must be a team player

Pay Transparency: $44.00-64 per session based on performance & tier level; $19.10/hour (non-session work). 

The successful candidate must have the following experience, skills, and education:

• 1-2 years of customer service experience 
• Minimum 3 days per week commitment required
• Excellent organizational, communication, problem solving, and computer skills
• Must be enthusiastic, upbeat, outgoing, personable, passionate and knowledgeable about the spa industry
• Must be able to multi-task
• Be able to utilize new techniques and ideas

AS A MEMBER OF THE EQUINOX TEAM YOU WILL RECEIVE:

• Competitive compensation
• Complimentary club membership
• Discounts on Equinox products and services

NOTE: This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.

 Equinox is an equal opportunity employer. For more information regarding our career opportunities, please visit one of our clubs or our website at https://careers.equinox.com/

All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States.