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Chargeback Analyst

AIT Global, Inc.Draper, UT🇺🇸United StatesPosted 22 Jul 2026

Why This Role Stands Out

This hybrid Chargeback Analyst role at AIT Global, Inc. offers a fantastic opportunity to develop your risk management and investigative skills within a reputable company, with the flexibility to work from home part of the time. You'll thrive here if you have a keen eye for detail, strong analytical abilities, and enjoy problem-solving in a dynamic payment operations environment. Apply now to grow your career and make a significant impact!

Quick Overview

Work Type
Hybrid
Level
Mid Senior

Job Description

Job Title: Chargeback Analyst
Location: Draper, UT (Hybrid)
This position will be a part of the Payment and Risk Operation team and will be responsible for:
  • Processing Merchant Dispute (Incoming Dispute): Reviewing, researching, creating representment letter to processor.
  • Processing Issuing Chargeback (Outgoing Dispute): Reviewing, researching, investigating, submitting dispute to processor
  • Processing chargebacks recon (Updating status of chargeback and review status)
  • Communicate with customers regarding documentation requests via email and phonecalls
  • Ensure Dispute milestones are met within a time frame
  • Data entries related to chargeback
Professional Experience/Background to be successful in this role:
  • Has at least 2 years chargeback of payment card risk management experience
  • Has at least 2 years customer service experience
  • Meet service level and performance requirements to deliver high quality work
  • Possesses strong data analysis and investigative reporting skills
  • Able to solve transaction or payment issues without complete process guidance
  • Communicates clearly, and effectively with customers while investigating and resolving payment exceptions
  • Has strong skills of using Excel and other software to create spreadsheets, models and reports
  • Ability to make sound judgment calls

Skills

Risk Management

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