Customer Success Manager

Software Guidance & Assistance, Inc., (SGA), is searching for a Customer Success Manager for a CONTRACT assignment with one of our premier SaaS clients in New York, NY or Detroit, MI.

You will lead the charge in crafting mutual success plans, engagement strategies, and frameworks for measurable outcomes, ensuring our customers thrive. With your dynamic executive presence and in-depth digital marketing expertise, you'll bring to bear business trends and metrics to elevate their experiences. This is your opportunity to be at the forefront of innovation, guiding our customers to new heights in their digital journey!

Responsibilities :

• Accountability for the overall success of the customer with the firm, including vision planning, customer health, multi-solution adoption, and measurable impact from an industry specialization perspective.
• Serve as the central point of contact, defining measurable success plans with clear outcomes, and ensuring cohesive communication across internal and customer audiences at all levels.
• Network within accounts to ensure the successful execution of the customer's strategy and roadmap.
• Provide an outstanding customer experience via proactive communication, coordinating the appropriate internal resources, and using the customer engagement model to align, track, and advance customer business goals.
• Use data to drive firm product adoption and track progress from start to maturity.
• Champion innovation by sharing industry trends and new methods your customers can use firm solutions to boost their digital maturity.
• Identify customer risks and collaborate with the extended Adobe team to devise and implement "get well" plans.

Required Skills :

• Bachelor's Degree and/or relevant work experience
• 6+ years of Customer Success experience in Software as a Service and Digital Marketing with an emphasis on automotive use cases
• Dedicated to achieving customer success outcomes by guiding customers in delivering business value
• Strong consulting skills with the ability to mediate conflict and build partnerships
• Ability to prioritize, multi-task, and perform in a fast-paced environment
• Outstanding organizational, presentation, and communication skills, both verbal and written
• Existing knowledge of software in digital marketing and/or digital media space, including data platforms, content management and customer journeys
• Skilled at Program Management within large organizations, helping to inspire change across groups by engaging key partners
• Effective at leading executive C-level discussions and presentations

SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at .

SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company to request an accommodation or assistance regarding our policy.

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