MS- Dynamics 365 CRM ( Lead TechnicalArchitect)

 

 

This role owns the technical direction of D365 CRM practice in a healthcare delivery environment

Setting architecture standards, governing low-code delivery, and elevating a development team through daily technical engagement.

 

What We''''''''re Looking For:

 

Platform Expertise — Deep hands-on D365 CRM, Power Platform, Power Automate, APIM, and Microsoft Fabric. Must architect and validate, not just advise.

 

Low-Code First — Principled configuration-first mindset. Custom code is the last resort. Must enforce and model this standard.

 

Team Leadership — Leads developers through technical credibility — standards, design reviews, and growing platform depth.

 

Architecture Strategy — Defines and governs platform roadmaps and solution design artifacts grounded in technical reality.

 

Communication — Explains complex decisions clearly to engineers and business stakeholders alike.

 

Key Responsibilities:

 

Own D365 CRM solution architecture — model-driven apps, Customer Service

Design APIM-led integrations connecting D365 to internal and external systems, platforms, directories, and portals

Define Fabric/Dataverse data architecture for CRM analytics and reporting pipelines

Lead architecture reviews, design sessions, and code reviews; hold the team to quality standards

Maintain the CRM technical roadmap and drive innovation for our business and our clients

Mandate configuration-first design — require documented justification before any custom development is approved

Communicate architectural decisions clearly to both engineers and senior leadership

 

 

Required Qualifications:

 

12+ years in enterprise CRM/Microsoft platform delivery;

2+ years in D365

6+ years leading a development team as architect or principal

Hands-on: D365 CRM, Power Apps, Power Automate, Power BI, Dataverse, APIM, Microsoft Fabric

Proven track record of business guidance and partnership for technical CRM direction