Start searching
Back to Jobs
RemoteTechnology

Genesys Cloud Engineer (Remote)

Azo Global LLCUnited States🇺🇸United States

Why this role stands out

This remote Genesys Cloud Lead Consultant role offers significant opportunities to expand your expertise in voice solutions and Salesforce integration, empowering you to design and deploy impactful CX strategies. You'll thrive here if you are a seasoned Genesys Cloud Architect with a strong background in API integration and a passion for delivering complex projects, so don't hesitate to apply and advance your career!

Quick overview

SeniorityMid Senior
Work modeRemote
LocationUnited States

Job description

As a Genesys Cloud Engineer, you will be responsible for gathering requirements, designing, developing, and deploying voice solutions in Genesys Cloud. You will document call flows, integrate Salesforce.com to enable call-to-case and email-to-case functionalities, build custom APIs for Salesforce integration, and troubleshoot complex issues.

Responsibilities:

  • Gather requirements, design, develop, and deploy voice solutions in Genesys Cloud
  • Document call flows
  • Integrate Salesforce.com to enable call-to-case and email-to-case functionalities
  • Build custom APIs for Salesforce integration
  • Troubleshoot complex issues

Required Skills:

  • 5+ years of experience as a Genesys Cloud computing
  • 3+ years of experience in API integration and custom development
  • 5+ years of experience with CX Cloud for Salesforce and CTI Connector products
  • 5+ years of experience with screen-pop functionalities
  • 5+ years of experience with out-of-box and custom analytics capabilities
  • 5+ years of experience with Workforce Management
  • Ability to deliver projects and operate under tight timelines

Preferred Skills:

  • Experience with Visio or Lucid for creating visual representations
  • Knowledge of Salesforce for CRM integration or ServiceNow

Similar jobs

Apply