Customer Service Representative

• Location: Austin, TX
• Facility: Dell Children's Medical Center
• Department: Administrative Support Pediatrics
• Schedule: Days l Full-time

• Resolve customer inquiries and concerns to ensure a positive and supportive service experience.
• Educate patients and caregivers on equipment usage and maintenance to promote confidence and safety.
• Utilize support systems to effectively troubleshoot issues and track service resolutions.
• Maintain accurate documentation of patient interactions to uphold service quality and care standards.
• Provide knowledgeable guidance by connecting customers with the appropriate resources to meet their specific needs.

Education:

• High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.
  • Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.

Additional Preferences:

• One Year Previous Customer Service Experience