Technical Product Manager

Location: Phoenix, AZ Salary: $135,000.00 USD Annually - $140,000.00 USD Annually Description:

• Hybrid (4 Days/week Onsite in Phoenix office)

Position Summary
The Technical Product Manager is responsible for the end-to-end product lifecycle of highly technical enterprise cloud and managed services products. They drive business needs while staying closely connected to the Voice of the Customer (VoC), collaborating with technical teams, maintaining industry and market expertise, defining product strategy, creating the product roadmap, and leading cross-functional teams in delivering value to clients. This role requires strategic thinking combined with a high degree of technical expertise for both internal and external efforts.

Key Responsibilities
Lead the analysis, creation, ongoing management, and communication of assigned product roadmap(s) aligned with business objectives. Perform regular competitive gap analysis to ensure products exceed marketplace options.

Monitor channel performance to recommend improvements and new offerings. (20%)
Lead internal stakeholders (engineering, design, information security, sales, marketing) and external vendor partners to determine best implementation, launch, and ongoing sustainment methods for the product lifecycle. (20%)
Responsible for programs supporting customer adoption of hosted products and services. Translate customer needs and technology directions into new features and services.

Ensure products comply with financial regulations and data security standards. (20%)
Research and follow technical trends in the industry, collaborating closely with internal technical teams. Serve as a bridge between technical and business teams, ensuring technical solutions align with customer and business outcomes. (15%)
Work as product owner in an agile team, documenting user stories, acceptance criteria, and product capabilities.

Deliver prioritized product backlog aligned with sprint goals and KPIs. (10%)
Gather customer feedback to validate product performance against stated metrics. (10%)
Education
Required: Bachelor's degree in Business, IT, Computer Science, Engineering, or related field
Experience
Required: 4+ years experience in hosting and/or managed services B2B product management
Required: 4+ years in a technical or IT product management and/or managed services position with a cloud, datacenter, utility, or critical environment services provider
Required: 2+ years of strategic analysis related to system implementation in a B2B environment
Required: 2+ years working with cross-functional teams
Preferred: 1+ years Financial Institution experience (Credit Union or Bank)
Required Skills & Abilities
Excellent product management skills (Intermediate)
Demonstrated combination of technical aptitude and high emotional intelligence (Intermediate)
Experience in Agile methodologies and product lifecycle (Intermediate)
Expert knowledge of data center processes and technology (Intermediate)
Excellent written, verbal, and presentation communication skills appropriate to all levels (Intermediate)
Proficiency in MS Word, Excel, PowerPoint, MS Project, Visio, and MS Teams (Intermediate)
Certifications
Required: Cloud Certification: AWS, Microsoft Azure, or Google Cloud
Preferred: Product Management (PM) Certification or equivalent
Preferred: PMP - Project Management Professional Certification
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