Why This Role Stands Out
This hybrid role offers a fantastic opportunity to lead critical incident response within a leading global IT services company, driving significant impact and honing your leadership skills. You'll thrive here if you possess extensive experience in major incident management and ITIL 4, enjoy collaborating with cross-functional teams, and are eager to contribute to exceptional client outcomes. Apply today to shape the future of IT service delivery!
Quick Overview
Job Description
Infosys Limited is seeking an experienced Major Incident Management Team / Operations Lead in Sydney to head incident response across a multi supplier SIAM environment. You will drive service restoration, governance, and executive communications during P1/P2 incidents.
The role requires 12+ years in incident/IT service operations, strong ITIL 4 expertise, and leadership of cross functional teams. Hybrid work arrangements are available, with a focus on continual improvement and client outcomes.
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