Level 1 NOC Analyst

• Work Arrangement: 100% On-site
• Location: Harrisburg, PA 17109
• Shift Schedule: 2nd Shift | Saturday – Wednesday (4:00 PM – 12:30 AM EST) | Thursdays & Fridays OFF
• Interview Process: Web Cam or In-Person

Key Responsibilities

• Serve as the primary point of contact for network incidents during evening and weekend hours.
• Actively monitor remote sites and hardware using tools like SolarWinds and SquaredUp.
• Perform Level 1 troubleshooting, log network incidents, and escalate complex issues using ServiceNow.
• Manage end-user calls, hotline alerts, and broadcast enterprise incident communications via predefined templates.

Core Qualifications & Skills

• Ticketing & Incident Software: Experience logging and tracking issues (ServiceNow preferred).
• Troubleshooting & Escalation: Strong ability to diagnose network alerts, apply knowledge base solutions, and escalate unresolved incidents promptly.
• Communication Skills: Excellent written/spoken communication and phone etiquette to assist end-users across all technical skill levels.

• 2+ Years Experience: Background in IT Help Desk, Call Center, or Systems Administration.