Quality Assurance Specialist - salesforce

Location: Grandview Heights, OH Salary: $35.00 USD Hourly - $36.00 USD Hourly Description:
Job Summary

We are seeking an experienced Software Tester with a strong background in Salesforce application testing to join our technology team. The ideal candidate will be responsible for developing and executing comprehensive testing strategies, test plans, test cases, and quality assurance processes to ensure the delivery of reliable, high-quality Salesforce solutions. This role requires experience working in Agile and traditional SDLC environments, collaborating with technical and business stakeholders, and supporting all phases of software testing and implementation.

Key Responsibilities

Quality Assurance & Testing

• Develop and execute testing strategies, test plans, test cases, and testing documentation for Salesforce applications.
• Design, create, and maintain comprehensive test scenarios and test data.
• Perform functional, integration, system, regression, performance, and load testing.
• Coordinate and execute unit, system, and user acceptance testing (UAT).
• Track, document, and manage defects through resolution.
• Validate business and technical requirements to ensure test coverage and quality standards.

Analysis & Documentation

• Collaborate with business and technical teams to gather, analyze, and validate requirements.
• Conduct impact assessments and identify system dependencies.
• Create and maintain testing documentation, user guides, and process documentation.
• Support software implementation and deployment activities.
• Prepare test reports, quality metrics, and testing status updates for stakeholders.

SDLC & Process Improvement

• Participate in Agile, Iterative, and Traditional SDLC activities.
• Support continuous improvement of QA processes, standards, and testing methodologies.
• Assist in developing quality assurance standards and best practices.
• Evaluate software performance, security, and application behavior.
• Conduct root-cause analysis and recommend corrective actions.

Collaboration & Leadership

• Work closely with developers, business analysts, project teams, and end users.
• Facilitate discussions regarding testing activities, defects, and quality improvements.
• Provide mentoring, coaching, and knowledge-sharing to team members.
• Communicate testing progress, risks, and recommendations effectively.

Required Qualifications

Required Skills (Please Include Years of Experience in Submission)

• Salesforce Application Testing: 3+ years
• Test Strategy Development: 3+ years
• Test Planning & Test Case Creation: 3+ years
• System Testing & Test Documentation: 3+ years
• Agile SDLC Methodologies: 2+ years
• Traditional/Waterfall SDLC: 2+ years
• Azure DevOps (test management, documentation, collaboration, and reporting): 2+ years
• Defect Tracking & Test Execution: 3+ years
• User Acceptance Testing (UAT) Support: 2+ years
• Regression, Performance, and Load Testing: 2+ years

Minimum Requirements

• Bachelor's degree in Computer Science, Information Systems, Information Technology, or related field, or equivalent professional experience.
• 3+ years of experience as a Software Tester supporting Salesforce applications.
• Demonstrated ability to independently create testing strategies, test plans, test cases, and system testing documentation.
• Experience utilizing Azure DevOps for testing, documentation, work tracking, and collaboration.
• Strong understanding of software testing methodologies and QA best practices.
• Experience working in Agile, Iterative, and traditional software development environments.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent written and verbal communication skills.

Preferred Qualifications

• Salesforce certifications (Administrator, Business Analyst, or related certifications).
• Experience with test automation tools and frameworks.
• Experience working within government, public sector, or highly regulated environments.
• Knowledge of software performance testing and benchmarking.
• Familiarity with security testing and vulnerability assessment practices.
• Experience with query languages and data validation techniques.

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