Quick Overview
Job Description
- Infrastructure Support: Assist in the setup, maintenance, and monitoring of cloud and on-premises infrastructure for customer demo environments, trial environments, and engineering testing, ensuring reliability and performance.
- Troubleshooting: Identify and resolve infrastructure issues under the guidance of the Enterprise Architect
- Automation Assistance: Support the development and implementation of automation scripts (e.g., Python, PowerShell) and tools (e.g., Terraform) to streamline provisioning and management tasks.
- Cross-Team Collaboration: Work with sales , engineering, and product teams to understand requirements and provide infrastructure support for demos, trials, and testing.
- Configuration Support: Help configure product storylines and environments for demos and trials, ensuring alignment with customer needs and product capabilities.
- SaaS Integration Support: Assist in integrating solutions with SaaS platforms like Workday, Oracle, or Salesforce to enhance demo and trial environments.
- Documentation and Reporting: Maintain documentation for infrastructure setups, configurations, and troubleshooting processes, ensuring clear communication with the team.
- Customer POV Assistance: Support the maintenance and monitoring of customer proof of value environments, ensuring a seamless experience for customers.
- Experience: 5-7 years of IT experience, with exposure to IT security, or identity management platforms (e.g., Okta, Ping, or similar IAM solutions)
- Basic understanding of infrastructure technologies (cloud platforms, virtualization, networking).
- Practical experience in at least one cloud platform(e.g., AWS, Azure, Google Cloud Platform), with the ability to deploy and manage resources (e.g., EC2, Azure VMs, or Google Cloud Storage) and configure basic security settings (e.g., IAM roles, security groups).
- Entry-level proficiency in scripting languages (e.g., Python, PowerShell) with the ability to write scripts for automation of IT tasks
- AI-Assisted Efficiency: Leverage modern AI tools and GenAI assistants (e.g., GitHub Copilot, ChatGPT) to accelerate script writing, debug infrastructure code, and automate repetitive documentation tasks safely and responsibly.
- Hands-on experience with automation tools (e.g., Terraform, Ansible) for provisioning infrastructure and familiarity with containerization technologies (e.g., Docker, Kubernetes) for deploying and managing containerized applications.
- Working knowledge of Directory Services (e.g., Active Directory, Azure AD/Entra ID), including experience with user and group management
Equal Employment Opportunity
NLB Services is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable law.
Reasonable Accommodation
NLB Services provides reasonable accommodations during the recruitment process as required by law. Applicants requiring an accommodation due to a disability, pregnancy-related limitation, or sincerely held religious belief, practice or observance may contact their recruiter or email .
BenefitsBased on employment status and assignment, eligible employees may receive [list applicable benefits, such as medical, dental and vision insurance, etc]. Eligibility and benefit terms vary by assignment.
Other Important Terms
- Applicants must be legally authorized to work in the United States.
- Any employment offer may be contingent upon job-related screening, employment verification and other requirements permitted by applicable law.
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