Sr. Director E-commerce and Customer Enablement

RESPONSIBILITIES

Kforce has a client in NYC that is seeking a Senior Director E-commerce and Customer Enablement.

Duties

• Own and be personally accountable for the security posture of all platforms within scope, establishing and maintaining a security-first culture, and ensuring rigorous standards, controls, and testing are embedded into all development and operational practices
• With Product Management, define and own the strategic vision for e-commerce, positioning the digital channel as a primary commercial growth lever and competitive differentiator; Drive measurable improvements in digital revenue, conversion, trading performance, and customer acquisition
• Take ownership of customer self-service platforms, including the account management centre, ensuring an exceptional, low-effort customer experience
• Responsible for leaders with teams of both internal and external technology resources
• Meet or exceed operational targets, service-level agreements, schedules, quality, or cost requirements
• Perform reviews to ensure enterprise and architectural standards and processes are followed, working closely with Engineering, Architecture, and Information Security to manage technical debt responsibly
• Develop leaders to build senior leadership bench strength
• Lead the development of technical standards, and perform reviews to ensure enterprise and architectural standards and processes are followed
• Manage system and user acceptance testing cycles to ensure accurate and quality business solutions
• Serve as a primary technical point of contact for external technology resources, and oversee vendor and partner relationships across the digital estate, managing contracts, performance, and commercial terms effectively
• Design and work with complex data models
• Seek diverse ideas and perspectives from a variety of sources to create better solutions, products, and services

REQUIREMENTS:

• BS Engineering/Computer Science or equivalent experience required; advanced degree preferred
• Relevant professional certifications or formal training in digital leadership or enterprise architecture preferred
• 15+ years of Software Development experience, including substantial experience in a senior digital leadership role with accountability for customer-facing platforms at scale (e-commerce, web, or customer self-service environments)
• 7+ years of Software Development leadership experience, including leading and developing large, multi-disciplinary teams through periods of structural change
• Knowledge of large, complex systems, including multi-tenant e-commerce platforms, decoupled/headless storefront architectures, and hybrid on-premises/cloud environments
• Strong knowledge of architectural principles, including experience with cloud-native platform architectures (e.g., AWS, Azure, or Google Cloud Platform) and modern DevSecOps practices
• Proven ability to leverage technical metrics to drive effective business decisions
• Expertise and proven experience with various resource models such as Managed Services and Staff Augmentation models
• Strong proficiency in multiple database technology, design and manipulation, optimization, best practices, and leading industry trend knowledge
• Industrywide or broad companywide technical knowledge across e-commerce, content management, and customer self-service platforms
• Software development process expert in agile development methodologies

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law. This job is not eligible for bonuses, incentives or commissions. Kforce is an Equal Opportunity/Affirmative Action Employer.

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