Tier 2 Help Desk Tecnhician

An established fire protection and life safety organization with multiple offices across the United States is currently looking to hire a Tier 2 Help Desk Technician. This is an on-site contract-to-hire position in the Phoenix, Arizona area supporting a Windows and VMware-based infrastructure environment.
The role will focus on day-to-day systems administration, end-user support, account management, and infrastructure maintenance across a 350-user organization. The Tier 2 Help Desk Technician will work closely with a hands-on IT leadership team supporting Active Directory, Microsoft 365, Dynamics 365, SCCM, VPN connectivity, hardware deployments, and desktop support operations.
Responsibilities include onboarding and offboarding users, troubleshooting system and network issues, maintaining endpoint environments, and providing support for both local and remote employees.
Contract Duration: 6 months
Required Skills & Experience

• Experience administering Active Directory, preferably including Azure Active Directory
• Hands-on experience with Microsoft Office 365
• Experience supporting Microsoft Dynamics 365
• Experience working with Microsoft SCCM
• Experience troubleshooting and supporting firewall environments
• Windows administration experience
• Experience supporting VPN connectivity issues
• Desktop support and end-user troubleshooting experience
• Experience imaging and configuring Windows devices
• Knowledge of Exchange and hybrid Microsoft 365 environments

Desired Skills & Experience

• VMware administration experience
• Experience with SonicWall VPN solutions
• Experience supporting CrowdStrike endpoint security
• Knowledge of Sophos BitLocker Encryption
• Experience with ticketing and asset management systems
• Experience supporting Autodesk products, Adobe Acrobat, or Bluebeam

What You Will Be Doing
Tech Breakdown

• 40% Microsoft Infrastructure (Active Directory, Exchange, Office 365)
• 25% Desktop Support & Endpoint Management
• 20% Network, VPN & Firewall Support
• 15% Systems Administration & VMware Operations

Daily Responsibilities

• 50% User Support and Ticket Resolution
• 20% New Hire Provisioning and Equipment Configuration
• 15% User Offboarding and Access Management
• 15% Hardware, Inventory and Systems Maintenance