Benefits Operations Specialist

Benefits Operations Specialist, People & Culture Team
Location: Dublin, Ireland
Role type: Permanent, 37.5 hours per week, hybrid (3 days onsite weekly).
Salary range: €35,000 – €39,500 gross per year (The final salary will be determined based on relevant skills, experience, and role scope, in line with our objective and gender‑neutral compensation framework)
About the role
CSC is looking for Benefits Operations Specialist to join our People & Culture Services team supporting the EMEA region. This is an exciting opportunity to make a direct impact on the colleague experience by ensuring the smooth administration of benefit programs and delivering responsive, high-quality support to colleagues, People and Culture partners, and business stakeholders. You will leverage your problem-solving skills, attention to detail, and client service mindset to help colleagues understand and maximize their benefits while supporting key operational processes.

In this role, you will be a part of the Global Benefits Operations team and work closely with our Benefit Strategy team to deliver an engaging and comprehensive benefits experience. You will provide exceptional service to colleagues, manage day-to-day benefits administration activities, and identify opportunities to improve processes, efficiency, and overall service delivery.
Some of the things you will be doing
•    Ensuring world class delivery of our benefit services and day-to-day benefit management.
•    Serving as a primary contact for CSC’s Benefit programs in the EMEA region, while providing back-up support across the globe. 
•    Managing employee benefit lifecycle administration, including onboarding new hires, processing employee terminations and ensuring timely and accurate enrollment and coverage updates with vendors.
•    Supporting annual renewals, open enrollment activities and other cyclical benefits processes across the EMEA region, including file audits and administrative support. 
•    Reviewing and validating benefits-related invoices, partnering with vendors and the Benefits Strategy team to resolve discrepancies and ensure accurate and timely processing. 
•    Responding to employee inquiries within the established service level agreements (SLAs), ensuring a high standard of customer service and issue resolution. 
•    Proactively identifying service gaps and process improvement opportunities, driving solutions through to resolution. 
•    Developing and maintaining process documentation and training materials to support with administration of benefits.  
•    Analyzing benefit program data to measure success across all well-being initiatives to align outcomes with improving employee health, controlling costs and enhancing employee engagement.
•    Staying informed on current regional and wellness initiatives/activities, research and trends.

 What technical skills, experience, and qualifications do you need?

•    Prior experience administering benefit programs, preferably within a global organization.  
•    Excellent written and oral communication skills with the ability to communicate effectively with internal People and Culture team members, colleagues and other stakeholders.
•    Demonstrated ability to prioritize competing customer and business demands and manage multiple deadlines in a fast-paced environment.
•    Experience in handling sensitive and confidential employee information. 
•    Strong time management, organizational skills and problem-solving skills. 
•    Ability to work independently while collaborating effectively within a global team environment.
•    Computer proficiency and technical aptitude with the ability to use Microsoft products and HRIS and vendor databases.