Amazon Connect Solution Architect

Job Title: Amazon Connect Solution Architect

Job Location: Seattle, WA

Job Type: Contract

Job Overview:

Pay Range: $55.00hr - $60.00hr

Requirement/Must Have:

• 15+ years of experience.
• Expertise in Amazon Connect, AWS Lambda, Lex, Connect Flows, and Contact Lens.
• Experience with API Integrations, AWS Architecture, and Solution Design.

Responsibilities:

• Collaborate with the product and engineering team to define Amazon Connect architecture, provide strategic recommendations, and identify opportunities to integrate AWS services for enhanced business outcomes.
• Design end-to-end Amazon Connect solutions aligned with business and customer experience objectives.
• Collaborate with business stakeholders, product teams, and engineering teams to define contact center strategy.
• Develop scalable, secure, and high-availability Amazon Connect architectures.
• Recommend AWS services and integrations to enhance omnichannel customer engagement.
• Lead architecture reviews, solution roadmaps, and platform modernization initiatives.
• Define IVR, routing, self-service, and customer journey optimization strategies.
• Ensure compliance with security, governance, and AWS best practices.
• Provide technical leadership during implementation, migration, and transformation projects.
• Evaluate emerging technologies and recommend innovation opportunities.
• Create architecture documentation, standards, and executive-level solution presentations.

Skills:

• Amazon Connect Solution architecture.
• Amazon Connect.
• AWS Lambda.
• Lex.
• Connect Flows.
• Contact Lens.
• API Integrations.
• AWS Architecture.
• Solution Design.

== ==

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Health Savings Account (HSA)
• Disability Insurance (Short-Term and Long-Term)
• Life and AD&D Insurance
• Paid Sick Leave (where required by applicable state or local law)
• Supplemental Insurance Plans
• Identity Theft Protection
• Pet Insurance
• Employee Wellness Programs
• Employee Assistance Program (EAP)
• Career Growth and Professional Development Opportunities