Customer Service Associate & Receptionist

Customer Service Associate & Receptionist

Location: Wolverhampton, UK

Job Type: Full-Time, Permanent

Company: Western International Group (UK) Ltd

Join a Global Brand Growing in the UK 🚀

Western International Group (UK) Ltd is home to a growing portfolio of consumer brands, led by Geepas, our flagship international brand available in 85 countries , with more than 1,500 products and over 500 million products sold globally .

As our UK business continues to grow from our Wolverhampton headquarters, we are looking for a friendly, confident and customer-focused Customer Service Associate & Receptionist to join our team.

This is a varied role combining customer service, reception and administration , ideal for someone who enjoys speaking with people, solving problems and working in a busy environment.

What You’ll Be Doing

Customer Service

• Respond to customer enquiries via phone, email and ecommerce platforms
• Handle order queries, returns, replacements, exchanges and refunds
• Resolve customer complaints professionally and efficiently
• Support customers with delivery and after-sales enquiries
• Liaise with warehouse, logistics and operations teams to resolve issues
• Manage and follow up customer cases accurately
• Support customer interactions across ecommerce marketplaces such as Amazon, eBay and Shopify
• Help maintain high customer satisfaction and service standards

Reception & Administration

• Be the first point of contact for visitors, customers and suppliers
• Welcome visitors in a friendly and professional manner
• Answer and direct incoming telephone calls
• Manage the reception area and ensure it remains organised and presentable
• Receive post, parcels and deliveries
• Coordinate visitors and meeting rooms
• Provide general administrative support across the business
• Assist with filing, documentation and data entry when required

What We’re Looking For

• Previous experience in customer service, reception, administration or a similar role
• Excellent verbal and written communication skills
• Friendly, professional and confident personality
• Strong organisational and multitasking skills
• A positive, proactive and customer-focused approach
• Good Microsoft Office and general computer skills
• Ability to work effectively in a fast-paced environment
• Ecommerce experience with Amazon, eBay, Shopify or similar platforms would be an advantage

Why Join Us? ⭐

• Join a globally recognised and growing international business
• Modern Wolverhampton headquarters
• Genuine opportunities for career development and progression
• Training and development opportunities
• Supportive and collaborative working environment
• Competitive salary and benefits package
• On-site parking
• Staff facilities and fun/relaxation area
• Opportunity to make a real impact as our UK business continues to grow

Interested?

If you are friendly, organised, customer-focused and ready for your next opportunity , we would love to hear from you.