Client Life-Cycle Specialist

Overview:

Exciting opportunity to join a progressive Wealth & Investment Manager as we continue to grow and develop our business.

With increased client demand and ever more complex scenarios we need additional support within our Client Life-Cycle team that plays a critical role in delivering an outstanding client experience by managing and continually improving all aspects of client onboarding and ongoing data management.

This role will accommodate a client-centric approach while ensuring tight regulatory compliance and strong collaboration with Front Office, Operations, Compliance and Technology.

About the Company:

W1M was formed in 2024 through the merger of London & Capital and Waverton, two established wealth managers with 40 years of history. Since then, the business has grown to over 400 employees and manages approximately £28+ billion in assets under management.

We are a UK wealth management firm operating in a regulated environment, providing investment and wealth management services to private clients, families, charities and institutions.

Our values underpin how we work together and with our clients, shaping a culture focused on high standards, collaboration, integrity and adaptability.

We have a collaborative working environment where people are given the opportunity to contribute meaningfully to the development of the business.

Key Accountabilities:

Client Onboarding Oversight:

• Manage the end-to-end onboarding process for new clients (Private Clients, Trusts, Companies, SIPPs, Charities), ensuring cases are progressed efficiently and in line with policy and regulation.

Client Data Integrity:

• Accurately capture and maintain client static data across core systems to meet operational, reporting, and regulatory requirements.

Regulatory Compliance:

• Undertake AML/KYC reviews and ensure processes comply with FATCA, CRS, MiFID II, and US QI (W-series) obligations. Escalate higher-risk or complex cases as appropriate.

Workflow Management:

• Process onboarding and client lifecycle requests via Nintex, ensuring consistent adoption of new tools and processes.

Business Engagement:

• Work closely with Compliance, Front Office, and Operations teams to resolve queries, provide feedback, and ensure a seamless client experience.

Continuous Improvement:

• Identify issues and suggest enhancements to processes, supporting the team’s drive for efficiency and digitisation.

Skills and Experience Required:

• Experience in a client onboarding, AML/KYC, or client data role within Wealth or Asset Management (or financial services).
• Working knowledge of AML/KYC requirements and global tax/regulatory frameworks (FATCA, CRS, MiFID II).
• Strong attention to detail, with excellent organisational and data management skills.
• Effective communicator with both colleagues and stakeholders.
• Positive, adaptable mindset and appetite for learning.
• Ongoing commitment to CPD is expected and supported.

Highly desirable but not essential:

• Familiarity with digital onboarding tools and workflow platforms highly desirable.
• Industry qualifications (e.g. IOC, IMC) desirable but not mandatory.

About You:

In addition to the core skills and experience required you will be able to demonstrate:

Regulatory & Risk Awareness

• Good understanding of AML/KYC obligations across different client types and jurisdictions.
• Awareness of FATCA/CRS classification requirements and transaction reporting needs.
• Ability to identify risks and escalate appropriately.

Client-Centric Mindset

• Committed to delivering a positive and professional onboarding journey for clients and advisers.
• Demonstrates care in handling sensitive client information and interactions.

Operational Discipline

• Takes ownership of assigned cases, working methodically and accurately.
• Ensures documentation and data capture are complete and auditable.

Technology & Data Fluency

• Comfortable using CRM and workflow systems (e.g. Salesforce, Nintex, Dynamic Planner).
• Understands how accurate data supports wider operational and compliance processes.

Communication & Teamwork

• Builds collaborative working relationships across the business.
• Communicates clearly with colleagues and stakeholders.

Problem Solving & Initiative

• Proactively resolves queries and contributes to smoother client onboarding.
• Suggests improvements and supports change adoption.

Why Join W1M?

This is an opportunity to join a growing and evolving organisation at an exciting stage of its journey.

The role offers:

• The chance to join a friendly, successful team passionate about helping our business grow and achieve its goals
• Opportunities for learning and career development
• A fast-paced, collaborative environment offering autonomy and impact
• Hybrid working environment with a minimum of 3 days / week in the office

Equal Opportunity Statement

W1M is an equal opportunities employer and welcomes applications from all suitably qualified candidates in accordance with the Equality Act 2010.